IT Application Service Manager (Multiple Locations) Job description Key Accountabilities: Ensure a safe work environment for the IT team and promote safety within the department Development of the IT team, actively coach to achieve identified skills, clarify roles and responsibilities as needed Manage the execution of daily IT support services including incident management and demand management Lead IT initiatives, deliver on-time results, stay within budget, and meet the overall business requirements Ensure projects are managed with the Billerud Project Delivery Process (PDP). This includes requirements gathering, work schedules, project communication, business justification, on-going support planning, training and rollout plans, collaboration with impacted IT groups, and successful delivery of project benefits. Manage and monitor the software licensing for the applications in scope Participate as an active member of the IT Leadership Team for the designated functional area and represent IT's interests and requirements as part of the business leadership team Establish and maintain business partnerships to understand operational goals, issues, and strategy and prioritize business requests Ensure adherence to the standard processes and systems at the manufacturing or business locations Provide thought leadership on IT strategies involving IT applications and infrastructure Participate in mill on-call rotation Required Experience and Education: Experience: 8+ years of experience in manufacturing related IT environment with a some supervisory experience Qualifications Required Experience and Education: Experience: 8+ years of experience in manufacturing related IT environment with a some supervisory experience Education BA/BS or equivalent in Computer Science, Information Technology, Information Systems, Business Management, Engineering or related degree Personal qualities Required skills: Must have knowledge and practical skills with information technology within a manufacturing environment. Demonstrated track record of project delivery in a complex, fast paced environment Proven project management skills with experience in a formalized process and the ability to successfully manage multiple projects at one time Experience with process documentation and process redesign Must possess leadership skills to help coach and develop IT teams Must work well within a team environment and be results driven to achieve organizational goals Must have solid communication and organizational skills with the ability to multi-task and perform under pressure Must have a great attention to detail Travel to Billerud locations required 10-15% Application information Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. Why us? Be part of a Dynamic team with Billerud An opportunity to contribute to a more sustainable future Performance-based bonus, occupational pension and a number of different benefits according to company policy Competitive base and incentive pay 401(k) with robust matching and non-matching contributions. Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays Culture of growth and learning: career development; tuition reimbursement; recognition program. Family support: adoption assistance, fertility treatment, child, elder, and pet care assistance. Social responsibility and volunteer opportunities Employee discount program Our recruitment process may include intervie