Description

ESSENTIAL FUNCTIONS OF THE JOB:

• Make inbound/outbound calls when necessary to help customers.

• Initiate tracers with carriers.

• Maintain customer files.

• Solicit sale of new or additional services.

• Obtain customer feedback information.

• Review customer purchase orders prior to order entry.

• Enter customer orders in the ASI system.

• Manage quote requests for customers in assigned territory.

• Ability to multitask if needed.

• Maintain cleanliness in the work area.

• Other duties as assigned by the supervisor.

• Attendance at work is an essential function of the job.

JOB REQUIREMENT:

• High School Diploma or GED.

• Ability to read and interpret operating instructions and procedure manuals.

• Ability to interpret technical instructions into a diagram.

• Excellent written and verbal communication skills.

• Excellent follow up skills.

• Ability to read documents for detail.

• Customer service experience.

RBC Bearings offers a competitive benefit package.

RBC Bearings is an Equal Opportunity Employer

Qualifications

Behaviors

Required

• Thought Provoking: Capable of making others think deeply on a subject

• Team Player: Works well as a member of a group

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Job Security: Inspired to perform well by the knowledge that your job is safe

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Goal Completion: Inspired to perform well by the completion of tasks

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

• High School or better

Experience

Required

• 1 year: Working in a CSR role