MANAGER OF PATIENT ACCESS

ATRIUM MEDICAL CENTER

VARIED, FLEX, FLOAT, WEEKENDS, & HOLIDAYS

FULL TIME / 80 HOURS PER PAY PERIOD

The Manager of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Manager must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing Others (20). The Manager must possess and demonstrate Analytical Skills, be a Visionary/Strategist, have good Project Management skills, show ownership, be Proactive. The Manager must know and understand the hospital’s financial policies, and have the ability to direct staff to apply this knowledge to the patient. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, patients, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.

The Manager of Patient Access Services is responsible for overall functioning of assigned areas. This position is responsible for timely collection of demographic, financial, and regulatory information to conduct an assessment of the hospital’s financial and compliance risk related to the delivery of patient care.

These functions include overseeing the coordination between physician offices, ancillary departments and patients as related to the registration processes. Responsible for accurate information i.e. physician orders, ABN’s and MSP gathered to maintain compliance with regulatory agencies, third party payors, AR and Bad Debt responsibilities. This position is also responsible for the statistical data generation, monitoring of departmental budget, and policy and procedure manual preparations.

Education: Associates degree required in healthcare or business related area. Bachelor’s degree preferred.

Experience: - Minimum of 5 years progressive management/supervisory experience in

A complex operational environment required. Revenue cycle environment preferred.

• Must have superior customer service orientation

• Must have strong experience in Microsoft Office Products, i.e. Microsoft Word, Excel and PowerPoint

• Knowledge of Hospital Information Systems, preferred

• Must have proven analytical skills necessary to generate and analyze

statistical data to evaluate operational needs and make recommendations

• Must have experience/knowledge of health care collections laws and regulations

Skills/Other: - Must have excellent verbal and written communication skills, mentoring skills, proven leadership abilities, advanced interpersonal skills in order to provide leadership to assigned staff and to maintain effective communications with patients, physicians, visitors, Administration, and variety of internal employees

• Must have good decision making skills, can decide and act without having all needed information

• Demonstrated project management skills/experience

• Ability to negotiate through multiple disciplines to achieve positive outcomes

• Must have proven problem resolution skills, i.e. employee counseling, resolving patient/physician/ancillary department issues

• Ability to follow strategic directions and bring forth any potential problems, along with resolutions