IT Support Analyst (Hybrid)

Location: Plymouth, MN

North Country Business Products is in search of an IT Support Analyst! We are looking for someone who can effectively assess, resolve, and close point-of-sale hardware and software issues for our clients while providing them with a professional and friendly service experience. Bring your talent and grow with us!

• A hybrid schedule is available once training has been completed.

  WHO WE ARE – 100% Employee-Owned Technology Company

  When you join our company, you’re more than an employee. You’re an associate and contribute to NCBP’s ownership culture, which means that you share in the value of our profits and our success!

  WHO YOU ARE

  You are a self-motivated and detail-oriented individual who has exceptional time management and organizational skills. The ideal candidate will know how to juggle multiple tasks at a time as well as the ability to work in a team environment!

  WHAT YOU’LL BE DOING

  • Provide a positive and friendly customer service experience.

  • Provide timely updates to the client regarding call status and resolution plan.

  • Perform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS).

  • Continuous improvement of client support service quality and efficiency.

  • Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions.

  • Working with and establishing rapport with vendors.

    WHAT WE’RE LOOKING FOR

  • Minimum of two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries strongly preferred.

  • Proficiency with Microsoft Office and Outlook required.

  • Excellent communication, customer service, and data entry skills required.

  • Computer software and hardware knowledge are preferred.

  • Network connectivity and related software experience are preferred.

  • Experience in either retail, grocery, or hospitality industries is a plus!!

  • Excellent communication (verbal, written, and listening skills)

  • Rotating weekend once a month is required.

  We attribute our growth and success to the spirit and integrity of our associate owners. From entry-level to leadership positions, we offer challenging career choices and growth potential. If you want to be part of an innovative company and truly share in our success, take a look at what we have to offer!

  Come visit us at www.ncbpinc.com

  NCBP is Employee Owned and Operated.

  NCBP is an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability, or any other protected characteristic protected by federal, state or local law.