This role was posted on July 16, 2 024. Please note that we will review applications on a rolling basis.

The Role

At Last Mile Health (LMH), we work to deploy a health worker within reach of everyone, everywhere.

The IT Manager is responsible for overseeing IT assets' distribution, usage, and maintenance, resolving technological problems at all sites, identifying and managing business enterprise solutions, and improving LMH’s workflow with a focus on technological innovation and efficiency.

This position is based in Monrovia, Liberia, and is only open to candidates who are Liberian nationals currently located in Liberia.

What You'll Do

• Manage LMH’s voice and data networks (cellular, broadband, and satellite) by monitoring usage and managing vendor relationships .

• Administer the digital accounts of LMH staff, including but not limited to email, phone credit, and project management software accounts.

• Find IT solutions and continuously determine how to make LMH more efficient using technology.

• Help select and manage project management and MIS software, including training teams on their use.

• Aid in the procurement and lead the designation of IT assets (including laptops, cell phones, mHealth equipment, portable satellite dishes, routers, computers, GPS devices, satellite phones, mHealth equipment, projectors, printers, and speakers) in partnership with the Supply Chain department.

• Backstop the tracking of IT assets and manage the IT sections of asset databases , ensuring that they are accurate and updated.

• Conduct quality-control/quality-assurance checks at each site for proper IT asset designation, storage, usage, etc.

• Coach and mentor colleagues in becoming technologically proficient.

• Develop, implement, and iterate a computer literacy training program for LMH staff.

• Troubleshoot IT problems while minimally interrupting your colleagues’ work streams.

  What You'll Bring

• Bachelor’s degree in computer science or a related field.

• P roficiency in network administration, database management, and or IT infrastructure management

• At least four years of experience in a similar role

• Extensive years of professional experience in IT, including 2-year management experience.

• Experience managing IT projects and resources

• Extensive experience in user needs and service delivery

  You’ll Impress Us If

• Exceptional interpersonal skills.

• Excellent written and verbal communication.

• Analytical mindset and good problem-solving skills.

• L eadership, decision-making, and organizational skills.

• Advanced literacy, numeracy, and computer skills.

• Basic software development, networking, and hardware troubleshooting skills.

• IT Budgeting and forecasting skills.

  Compensation information

  At Last Mile Health, we strive to reward our employees equitably and transparently. This means that we pay our employees based on a clear and consistent methodology and without regard to identity or personal relationships. We have made this model fully transparent so that everyone has access to all information related to compensation. We hope this helps you better understand Last Mile Health’s values and commitments to our employees. We look forward to answering any questions you may have during the hiring process.

  Before applying to this role, please take a moment to learn more about our approach to compensation and how compensation works in each of the countries where we operate. Please find the link to our compensation model and benefits overview below:

  OVERVIEW OF LAST MILE HEALTH’S COMPENSATION MODEL (https://lastmilehealth.org/wp-content/uploads/2021/08/Last-Mile-Health-Compensation-Overview-2021-1.pdf)

  Compensation for this position:

  The Band for this position:  LBR- 3

  The salary range for this role is $20,862 - $34,771, dependent upon experience doing an equivalent role. Please note that the compensation is subject to statutory taxes.

  About Last Mile Health

  Last Mile Health partners with governments to design, scale, strengthen, and sustain high-quality community health systems, which empower teams of community and frontline health workers to bring life-saving primary healthcare to the world’s most remote communities. LMH is a registered 501(c)3 non-profit organization. For more information, visit www.lastmilehealth.org .

  We are an equal-opportunity employer and value diversity at LMH. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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