Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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General Manager

Cornerstone Club is a 4,800 acre private residential community with an 18-hole golf course featuring a 21-acre practice facility. Located where the peaks of the West Elks, Cimarrons, and San Juans create a humbling backdrop. Located between Montrose and Telluride in the southwest of the Centennial State, Cornerstone’s 7,945-yard Greg Norman-designed Mountain course burst onto the scene in 2007, immediately sweeping up a plethora of accolades, including from Golf Magazine : “Easily the best high-altitude course in the nation and quite possibly the world.”

In early 2022, Montage International was retained by the Club to manage day-to-day operations and market the remaining real estate. The Club’s mission is to develop a long-term strategic plan for the development to further enhance amenity offerings for the Clubs members and guests within the causal mountain environment. The clubhouse is open five months a year from Memorial Day to mid-October and offers fine dining in a relaxed setting. Recently, the Club embarked on a Clubhouse expansion including more dining space along with a new bar and outdoor seating around fire-pits. The new dining experience will offer a blend of relaxed refinement and culinary experience expressed through seasonal menus that integrate local ingredients.

A new administration building that will house fitness including pickleball and tennis is near completion. The Club is surrounded by exceptional terrain that offers many multi-season activities that include 20 miles of trails for hiking, biking, and a 15-acre equestrian center for horseback riding. Shooters can take aim at the target range, while anglers can cast into a stocked pond or head to the trout-rich waters of the nearby San Miguel, Dolores, and Gunnison rivers. During winter, members can cross-country ski on 10 miles of trails and snowmobile and snowshoe for hours. Cornerstone Club also includes residential real estate opportunities featuring a variety of homesites and fully furnished cabins.

The Cornerstone Club is located 20 miles southwest of Montrose, Colorado. Montrose is a growing community served by the fastest-growing airport in Colorado. Grand Junction and Crested Butte are both within a two-hour drive. Being on the western slopes, Salt Lake City, Albuquerque, Santa Fe, and Denver are all a short 5–6-hour drive.

SUMMARY:

The General Manager/ will be responsible for managing all operations of The Cornerstone Club consistent with the direction and policies established by the ownership group and Montage International. This will include working in conjunction with the Senior Vice President, Golf & Compass Clubs for Montage International in the preparation and final draft of the annual operating and capital budgets which will be subject to the approval of the ownership group.

The General Manager will report to and advise the Senior Vice President on all operating matters, offering industry perspective, concise professional expertise, and vision for the Club. The General Manager owns all management accountability, with Montage International supporting the ownership group through the General Manager.

The General Manager is expected to coordinate and direct all management functions of the Club and work in concert with Montage International to offer guidance and assist them with the development of policies, programs, and events. The General Manager will consult with Montage International as appropriate on matters of significance to the Club. He or she will be responsible for the daily operations of the Club, monitoring the quality of the Club's products and services to ensure maximum member and guest satisfaction, endeavoring to ensure an atmosphere of hospitality, friendliness, and goodwill.

MAJOR DUTIES AND RESPONSIBILITIES:

MEMBER SERVICES

Be visible and readily accessible to members and their guests at high-visibility times and events. Provide quality leadership and a positive image for the Club and its facilities and amenities to the membership, staff, and Montage community. Ensure smooth, efficient operation of the Club so members receive premier service and treatment. Oversee a diverse, first-class food and beverage, providing exemplary service that connects with the needs of the predominance of the membership. Assist staff in the development and promotion of creative events. Ensure the highest standards for all club programming, sports operations, special events and entertainment. Address and resolve member and owner complaints and suggestions in a timely and consistent manner. Address member infractions in a timely manner.

ASSOCIATE ENGAGEMENT

Create an employee-centric environment whereby associates know they are well-positioned for long-term career success. Empower associates and allows them to take credit for the successful operation of the Club and events. Coordinate with the Montage International on matters of compensation, benefits, performance appraisals, disciplinary, and other significant People actions. Execute all People functions including payroll and benefits and performance management. Ensure all job descriptions are current and in place and develop a highly functioning team. Provide training and development. Create, train, and nurture a deeply committed service culture focused on member satisfaction, member recognition, and the understanding of member preferences. Ensure that Cornerstone Club is seen as a highly desirable employer and the club of choice to work in the Western Slopes area. Develop and implement comprehensive performance plans explicitly setting individual and departmental goals and objectives including identifying and reporting on appropriate metrics.

FINANCIAL MANAGEMENT

Develop, maintain and monitor compliance of internal controls and cost-effective procedures related to employee payroll, purchases, inventories, and supplies. Document all procedures and controls and ensure periodic audit of same. In conjunction with the Senior Vice President and department heads, prepare the annual operating, cash and capital budgets, and after approval, manage, control and report on all operations and projects to attain the desired results. Take effective corrective action in this area as required. Provide input to all department heads and key personnel with respect to budgets, capital spending plans, fiscal controls, and operational guidelines in alignment with annual and strategic initiatives. Responsible for the approval and oversight of service contracts, accounts payable, all labor cost payouts, maintaining them within the parameters of the budgets and through close coordination with Montage International. Maintain high functioning management information systems (“MIS”) including robust reports and metrics. Educate all department heads to use these reports, in part to make effective and proactive management decisions based on regular oversight of performance indicators within MIS. Oversee the strategy, implementation and maintenance of all hardware, software, and network platforms. Use related information to ensure excellent decision making through the various department heads and excellent and timely financial reporting to Club leadership.

COMMUNICATIONS

Develop and implement an effective communication system to disseminate information to the membership, ownership group, and Montage International on a consistent basis. Oversee the writing of the club’s annual report, newsletter, website and any social media channels and platforms used to communicate with the membership on a regular basis, ensuring that the branding, tone, and style are reflective of The Cornerstone Golf Club

CAPITAL PROJECT MANAGEMENT

Play a major role in the planning and development for all capital projects, including construction and restoration. Act as a focal point for communication pursuant to all capital projects, aligning information for the ownership group, Montage International and membership. Provide advice and recommendations to appropriate parties about construction alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans and/or budgets. Oversee and manage contractors, owners’ representatives, and subcontractors in conformance with agreed-upon contracts, timelines, and various measures of performance. Ensure cooperation with permitting authorities and all stakeholders.

CLUB MANAGEMENT

Assume responsibility for all club and community relations. Be the “face of the Club” both externally within the community and internally as a person and personality that members are eager to see. Responsible for the security of all club assets and property, its environs, and members’ belongings. Protect against material theft and casualty losses and against liability losses. Periodically audit insurances and review potential liabilities ensuring security of assets and people. Responsible for the general care, maintenance, and upkeep of the physical plant and facilities, ensuring that an ongoing preventive maintenance program is in effect and that a safe environment is provided for employees and members. Ensure the proper cleanliness and sanitation of all club facilities and environments. Responsible for developing and implementing staff organizational and administrative policies and procedures that are consistent with the Club’s Policies Manual. Ensure the Club operates in accordance with applicable local, state, federal laws and maintain relations with police, fire, and other governmental agencies. Develop and maintain relationships with all vendors to thoroughly understand their service to the Club, their value, and hold them accountable as necessary, negotiating as needed in the Club’s best interest. Participate in community activities to enhance the prestige of the Club; broaden the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community. Lead efforts in strategic marketing and attracting new members to ensure a robust membership at all times. This includes marketing and working with the real estate community.

THE CANDIDATE SHOULD HAVE:

A minimum of 10 years of progressively more responsible club/hospitality management positions leading up to a General Manager position at a similar culture organization. A love for the mountain lifestyle, someone eager to integrate into a small mountain town. A professional career “track record” of achievement and relative employment stability. Strong financial management, organizational and administrative skills, with strengths in internal and financial controls, budgeting and forecasting, management reporting and planning areas. Excellent people skills and a high “emotional IQ,” especially in dealing with members, staff, and community representatives. Ability to utilize member relationships to develop member activities and offerings that enhance member satisfaction and improve member value. Proven leadership qualities with demonstrated ability to direct, train and coordinate staff, and manage all facets of a highly regarded private club. A strong set of professional credentials in the broad hospitality areas and a sharp eye for detail in the overall management of the operation, especially in the food and beverage area. Experience in shaping excellent social, dining, and cross departmental programs - that understand and take into consideration the needs and desires of the membership and ultimately increases membership participation and satisfaction. An understanding and appreciation of golf and success with stimulating member participation in club amenities and programming. An understanding and respect for the ambiance, culture, taste and expectations of the members and guests of The Cornerstone Club and the Western slope lifestyle. An overriding sense of quality awareness relating to every part of club operations. This includes a high quality, courteous, well-trained, and efficient staff. A record of success in the selection, development, training, and motivation of an accomplished, service-oriented staff. Excellent written and verbal communication skills. Communication with members and personal visibility are incredibly important parts of the General Manager's responsibilities. Must have an ease with leading conversation in both social and business settings. Ability to “manage up” effectively to the ownership group, knowing what is appropriate to communicate Candidate should have an engaged and prepared nature at the club, and be able to navigate meetings efficiently, and effectively, providing suggestions and options based on his/her professional expertise. Sense of urgency and skill in handling multiple responsibilities in a timely and time effective manner. A strong understanding of a club’s physical plant and maintenance requirements both for the short and long term. A warm, engaging, and outgoing personality with a sense of humor, and the ability to work effectively at all levels of the organization. Apply this personality on a situational basis; knowing when to engage and appropriately disengage. A keen understanding of sales and marketing within a unique real estate setting that offers exceptional amenities.

THE CANDIDATE SHOULD BE:

Able to build a positive, upbeat employment environment with a high degree of communication where associates can produce and thrive while being appreciated for their contributions. At the same time, be able to hold all staff accountable at the highest level across the board and consistently. Capable of a high degree of initiative and resourcefulness in directing the activities of a private club and able to present a consummately professional image to the staff, the membership, and the general public. Well-organized with a strong ability to set priorities and delegate effectively with appropriate follow-up and oversight. Proactive, with the ability to see potential issues and mitigate them before they happen. Capable of strategic thinking and able to offer creative and innovative ideas and options for the club based on personal experience, industry trends and best practices. A forward- thinker yet one who is mindful and respectful to the members’ expectations and experience. Patient and non-confrontational yet sets high standards for himself/herself and articulates this daily as part of creating The Cornerstone Club and Montage service culture. A coach and mentor on an individual and team basis. A nurturing approach to humanistic management while holding department heads accountable to mutually agreed upon qualitative and quantitative goals and objectives. Able to foster a member focused service culture that is consistent and energetic across all departments and promotes and builds a high productivity environment. A “self-confidant doer” who gets things done with drive and staying power that, through personal example, encourages others to get things done. Committed, with a high and visible work ethic. Has a reasonable sense of urgency around operating the Club. An individual with an executive presence but who is unpretentious and has high personal, professional, and ethical standards. Must be comfortable engaging with the membership and genuinely enjoy building club-appropriate relationships. A college graduate.

CRITICAL SUCCESS FACTORS:

As a measure of success by the Selection Committee, the next General Manager of The Cornerstone Club is expected to make a positive impact in the following areas within the first year at the Club:

Has demonstrated a sophisticated and progressive view and approach to the business supported by analysis and interpolation of historical member data and understanding and application of industry best practices and trends. Has driven the development of a compelling vision and strategy for the organization and its units in alignment with both the vision and mission of the ownership group and Montage International. Has continued forward progress in operations and revenue enhancement. Ensured amenities and service levels are aligned with members' expectations and in alignment with the approved budget and that the staff clearly understands the expectations and protocols to deliver excellent and consistent service throughout the Club year-round. Have coalesced the management team effectively and is viewed as a leader working to further cultivate a culture of excellent service, positive teamwork, and inclusive decision-making when appropriate. Have evaluated the current management team to identify strengths and weaknesses and established staff development, succession planning, and retention programs. Has been embraced by the membership through getting to know them and their families and has demonstrated genuine care and commitment by understanding their needs and expectations in delivering the full experience. Creates an environment whereby he/she is reliable and approachable. Allows and challenges you to think differently and present options for service and programming not thought of before.

PHYSICAL REQUIREMENTS

· Must be able to sit at a desk for up to five (5) hours per day

· Walking and standing are required, and length of time may vary

· Must be able to exert well-paced ability to reach other departments of the club on a timely basis

· Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates; use of these senses will occur on a constant basis

· Grasping, holding, sitting, walking, repetitive motions, bending over

· Ability to lift and carry up to 50 pounds

At Montage, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.