Description: WHO WE ARE

At Lockheed Martin Rotary and Mission Systems, we are inspired by innovation and integrity. We believe that by applying the highest standards of business ethics and creative thinking, everything is within our reach – and yours as a Lockheed Martin employee. Lockheed Martin values your skills, training and education. Come and experience your future!

WHAT WE'RE DOING

This position entails serving as a member of the Integrated Support Center (ISC) Helpdesk Team. Our team resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

THE WORK

Responsibilities/duties will include:

• First level call resolution/support (password resets), as the initial point of contact, to internal and external computer users to troubleshoot hardware/ software PC problems.

• Support personnel working on a variety of programs

• Obtain and record sufficient information from callers to assist in the resolution of technical problems.

• Work with members of the problem resolution team (Technicians / Engineers) with closing call center tickets and placing orders.

• Attend meetings with members of the support staff, identify process improvements, provide insight/ recommendations to customer service enhancements and perform other related help desk tasks identified and assigned by management.

• Provide prompt, courteous, and professional response to all user calls.

WHO YOU ARE

The ideal candidates we are seeking should be:

-A motivated individual with Computer Systems /Technical skills.

- Quick learner capable of following technical direction and in implementing processes and procedures

- Excellent Telecommunication/ Customer Service skills

-Well-developed/proficient ability to receive incoming calls and translate issues (via typing in real-time) onto the electronic help desk ticket screen.

-Someone who pays attention to detail and accuracy with speed.

WHY JOIN US

"As an employee at Lockheed Martin, your health and wellbeing are paramount.

From medical insurance, to legal help and tuition reimbursement, we provide benefits to improve your life. Come check out all of the amazing benefits Lockheed Martin has to offer.

Learn more about Lockheed Martin's Comprehensive benefits package here! "

Basic Qualifications:

- Experience with Service Central/Remedy Action Request System (ARS)

- Experience and knowledge required to provide first level call resolution on multiple computer platforms (Microsoft Windows and UNIX applications)

- 2-3 years Customer Service/Helpdesk experience

- Must be knowledgeable of and possess demonstrated experience with standard PC office applications (Microsoft Office Products – Word and Excel) and database operations

- Shift work (ability to work all shifts within the 6:30 am – 6:00 pm timeframe)

- Must be able to obtain and maintain a security clearance at the SECRET level.

Desired Skills:

- Technical school or College preferred.

Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.

Clearance Level: Secret

Other Important Information You Should Know

Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.

Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Schedule for this Position: Non- standard 40 hour work week as assigned by leader

Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.

Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They’re dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Experience Level: Experienced Professional

Business Unit: RMS

Relocation Available: No

Career Area: Information Technology

Type: Full-Time

Shift: First