Job Information
Westmor Industries Inside Sales Representative in Morris, Minnesota
Job Description Are you a proactive problem-solver with a passion for providing exceptional customer service? Westmor Industries is seeking an Inside Sales Representative to join our dynamic team in Morris, MN. As an Inside Sales Representative, you will play a pivotal role in supporting our Territory Managers, addressing sales inquiries, and ensure a seamless customer experience. Responsibilities
- Assist Territory Managers by generating quotes and addressing sales inquiries for Westmor product lines.
- Provide exceptional customer service by handling customer calls and inquiries.
- Obtain pricing and specifications for special products, liaising with vendors.
- Conduct internet research to enhance product knowledge.
- Keep internal and external stakeholders informed on quotes and orders status.
- Process orders accurately and ensure order integrity by communicating customer needs effectively.
- Incorporate feedback internally and externally to improve quote accuracy.
- Monitor sold orders and production schedule to ensure timely delivery.
- Regularly update standard pricing and publish annually.
- Review or create complex quotes and estimates when necessary.
- Source alternate solutions and provide customer updates as needed.
- Manage parts inventory and cross-train parts team on product knowledge.
- Review competitive market pricing and support warranty cases.
- Support IQ/Salesforce system and utilize Salesforce dashboards for workflow tracking.
- Other duties as assigned
Employee Benefits
- Weekly paycheck
- Medical insurance - Covers 75% of premiums
- Dental and vision insurance
- Company-paid life insurance
- 401K retirement account with 5% company match
- On the spot bonuses up to $100
Qualifications
- Organizational skills, with the ability to work on multiple tasks at times.
- Detail-oriented with written, oral communication, and phone skills.
- Ability to use and understand Windows-based software, MS Excel, ERP Sales Module, Internet Research, and Salesforce.
- Self-motivated with the ability to handle fast-paced work.
Traits of Our Successful Employees
- Uphold company core values: Serving Others, Long-Term Relationships, Strong Work Ethic, High Integrity, and Culture of Opportunity
- Concern for quality
- Attention to detail
- Willingness to help out where needed