Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum seeks a Medical Informaticist with experience in EHR services implementation. This role promotes the understanding, integration and application of information technology in healthcare organizations. They will advise on best practices and align with Health Informatics Operations to ensure successful project execution. Acting as a liaison between operations and the IT department, they are responsible for aligning operation process with system design by allocating time with end users to understand workflows impacted by use of information technology, assisting to achieve targeted best practice outcomes and optimization goals.

This role will have a unique opportunity to engage directly with our clients and participate in creating and implementing solutions as an Epic physician builder. They will develop and deploy clinical content and tools within the EHR to enhance the effectiveness and efficiency of colleagues (physicians/advanced practice providers) using the system. We are seeking exceptional candidates who are experienced practitioners and have a deep EHR technical expertise in Epic and who want to be part of an innovative and forward-thinking team.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our Health Informatics Operations team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

If you are located in the Waukesha, WI area, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Lead the process of identification of high opportunity areas and work with Informatics leaders and staff to develop process improvement activities to improve adoption, increase efficiencies, achieve best practice performance and improve outcomes

• Assess opportunities for technology improvements with data in collaboration with clinician feedback to understand workflows, define problems, and recommend and implement solutions

• Diagnosis the issues the client has identified (as well as underlying issues) then design, and where applicable and within physician builder scope develop and deploy clinical content to enhance the physician/advanced practice provider experience with the EHR

• Develop specifications and perform build that will support the design and successful implementation of clinical and business applications across the organization

• Collaborates regularly and closely with peers and application analysts’ and training to ensure that architected build and educational design is consistent with workflows and application build design principles

• Oversight and support of the development of pre and post-implementation adoption and communication plans and will partner with business/clinical leaders, and other informatics team members to drive operational adoption while demonstrating achieved value

• Serve as the client informaticist for optimization solution implementations, including activities such as defining clinical strategy, leading client meetings, collaborating on best practice Epic configurations, attending clinical governance councils, and collaborate on training for users and adoption approach

• Follows processes and guidelines for system build, change control, data migration, security and organizational change management

• Support and participate in development and execution of testing of build performed within the software application functions

• Familiar with standard concepts, practices, and procedures within the field and staying current with trends and new developments

• Regular and predictable attendance is an essential job function

• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years clinical experience as practicing provider

• 3+ years of experience working with Epic, including Epic clinical (EpicCare Inpatient or EpicCare Ambulatory)

• Proficient with Microsoft Office Suite: Word, Excel, PowerPoint, Visio and SharePoint

• Reside within a two hour driving distance of Waukesha, WI

Preferred Qualifications:

• Epic Physician Builder certification or experience or willingness to obtain within 6 months of hire

• 3+ years of experience in informatics, analytics or quality including application of information technology and process improvement

• Proven knowledge about health information system architecture, the way software is constructed and integrates

• Ability to demonstrate and have a history of team collaboration (informal or formal), cross-team communication and leadership skills, self-efficient

• Clinical workflow experience

*Key Competencies: *

• Excellent time management, organizational, prioritization skills, and ability to balance multiple priorities 

• Solid analytical and problem-solving skills

• Knowledge of Epic EHR and the full implementation lifecycle of Epic’s suite of electronic medical record applications from conception through development into production 

• Must maintain Epic Physician Builder certification

• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and complete assignments in a timely manner utilizing excellent customer service skills

• Demonstrated ability to translate user requirements into system specifications

• Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems

• Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations

• Excellent written and verbal communication skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.