With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture . Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focused on Azure Infrastructure and helping customers get AI Ready to join the Customer Success Team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft’s Azure Infra customer base for AI Ready transformation, including Compute and Data Platform, Storage, Networking, Security and Management . This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, platform engineers and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Centricity

• Customer Satisfaction: Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the Voice of the Customer; Share insights and best practices and connect with Engineering teams to remove blockers.

• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

• Business Impact

• Delivery Excellence: Own committed pipeline and ensure delivery in alignment with customer expectations.

• Consumption (Cloud & Support) growth : Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Infrastructure services required to operate AI solutions at scale, inclusive of value proposition and how they get value from their investment in the Microsoft technology.

• Architecture Design and Deployment : Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment. Use CAF Landing Zones to rapidly enable migrations, help build customer resiliency in priority areas including Networking, Zonal/multi-region, and Security and prepare our customers for AI Innovation .

• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Infrastructure technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.

• ​ Technical Leadership

• Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals​

• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Qualifications

Required qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience

Preferred qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience

• 4+ years experience working in a customer-facing role (e.g., internal and/or external).

• 4+ years experience working on technical projects

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .