The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

Generative AI is transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs, to equipping agents with relevant context within the flow of work, and ultimately unifying operations to drive efficiency and reduce costs.

In this role you will be the Global Black Belt Technical Sales Director leading a team of Technical Specialists responsible for modernizing customer service and contact center solutions by

• advancing qualified pipeline in strategic deals and support strategic account wins by landing the solution vision, business value, and securing the customer’s solution design endorsement;

• partner with Sales Team Units to design, demonstrate, and architect technical solutions for complex deals and future growth sales opportunities in strategic accounts;

• assist in delivering and landing business value assessments and proactively address customer technical proof requirements;

• engage and activate partners & Customer Success to support solution design and post sales implementation;

• learn, capture and share win/loss patterns to improve and optimize our sales motions and ensure regional success.

You are responsible for collaborating with product Engineering to understand our roadmap and influence product solution needs and gaps; and proactively enable broader Account, Sales, & Consumption teams via communities of practice and readiness trainings to share best practices and develop the Go-To-Market approach.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Ensure strategic account revenue through effective technical sales team management focused on our solution vision, address technical proof requirements, and secure the customer’s solution design endorsement.

• Coach your team on effective partnership with Global Black Belt Sales Specialist, Solution Specialists, Technical Specialists, Partners, & Customer Success to land solution envisioning sessions and business value assessments.

• Attract and retain the best presales talents from the market, coach the Global Black Belt Technical Specialists to support future growth delivery of compelling customer centric solution demonstrations while addressing solution architecture considerations and competitive objection handling.

• Both coach and demonstrate proficiency in delivering pitches, industry-aligned solution plays and licensing.

• Collaborate with product Engineering to understand our roadmap and influence product solution needs and gaps.

• Document win/loss patterns, product gaps, and areas of customer and marketing momentum and share these learnings with the Time Zone leads and Engineering.

• Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• 7+ years technical pre-sales or technical consulting experience in contact center solutions, customer service, CRM, and related business applications

o OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience

o OR Master's Degree in Computer Science, Information Technology, Business or related field AND 4+ years technical pre-sales or technical consulting experience

o OR equivalent experience.

• 3+ years people management experience (including leading virtual teams).

Additional or Preferred Qualifications

• 8+ years technical pre-sales, technical consulting, or technology delivery, or related experience in contact center solutions, customer service, CRM, and related business applications

o OR equivalent experience.

• 6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

• 5+ years people management experience (including leading virtual teams).

Technology Specialists M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 10, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .