Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Delivery Project Executive (DPE) is a leadership position responsible for the services strategy within a major part of the Finance BPO Delivery organization. Responsibilities for this position include development and implementation of business strategies with executive review.

• The DPE is the main contact of the client for the account.

• They ensure client needs are satisfied by building partnerships between the Practice, Center, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.

• They build client satisfaction by having deep expertise driving business outcomes beyond delivering requirements as specified in the contract or Statement of Work (SOW).

• They provide account leadership to the service delivery team and direct teams to develop program, project, product, business strategies, and implementing resulting solutions to meet contract deliverables.

• They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.

• They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.

• They support the Project Executive (PE) in identifying growth opportunities and contract profitability.

• They own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance.

• Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.

• The DPE Influences the functional strategy.

Key Skills

• Environment: Professional knowledge of Finance BPO environment at least 10-15 years. Experience managing cross functional processes in a scale of at least 350 FTEs ideally with cross delivery location experience as well as supporting multi region stakeholders.

• Commercial and Profitability: P&L responsibility. Responsible to be able to deliver to MSA/ SOW and make necessary amendments and work with client to ensure overall profitability of the account. Ensure no scope creep and management of program. As part of contracts, ensure productivity commitments are met.

• Communication/Negotiation: Solid client management and negotiation skills. Ability to handle escalations and communications with VP/ C-suite and approaches to conclude negotiations with client stakeholders, various partners, resulting in common agreements.

• Problem Solving: Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.

• Contribution/Leadership: Leads multi-functional. Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field (Finance). Often no precedent exists.

• Impact on Business/Scope: Accountable for projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses.

Required Technical and Professional Expertise

A minimum of 15 Years experience in the following field:

• Commercial Finance BPO Delivery

• Capability Management (Center Leader role)

• People Management (includes Engagement, Succession)

• Stakeholder Management and Client Facing

Preferred Technical and Professional Expertise

• Strong communication and meeting facilitation skills

• Strong business operations knowledge

• Good leadership skills

• Experience managing in a multi-client environment

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

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