Description

In this role, you will be developing training and instructions, translating business objectives into operational process content, and will work with both business and operational partners to standardize processes,training, and reporting. You will develop standard work, identify content improvement opportunities, devise strategies and implement changes/additions providing valuable information to the business about leading or lagging indicators. You will be a caretaker for global best practice sharing and documentation. You will develop subject matter expertise in ATS data, and provide timely, relevant reporting.

This position is responsible for content improvement and creation of reporting to drive business insights for Middle Mile Learning Solutions.

You will work with business leaders, data analysts, product managers to develop subject matter expertise in the surface transportation space, accountable to delivering content and reporting solutions that improve network-wide evaluation accuracy, while integrating operational content with new business channels, and creating user stories for product/technical tool improvements.

Candidates must have demonstrated capability to deliver process improvements across network, and operations/program management experience, and ability to generate business insights and reporting.

Basic Qualifications

• 1+ years of program or project management experience

• Bachelor's degree or equivalent

• Experience using analytical skills to solve operational challenges

• Experience managing multiple projects and competing priorities

• Experience using data and metrics to drive recommendations

• Track record of taking ownership and driving results

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience with SQL

• Experience in requirement gathering and ability to write clear and detailed documents

Preferred Qualifications

• Prior experience in a business or operations role

• Strong written and verbal communication skills

• Teamwork mentality and willingness to roll up one’s sleeves to get the job done.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.