The General Manger for Vanderbilt Campus Dining Athletics Training Table is responsible for the leadership and oversight of a medium-scale (700-1000 meals a day) dining hall. The General Manager will provide hands-on leadership to facilitate a quality dining program with dining experiences that meet or exceed guest expectations and will be responsible for the management of the unit’s annual budget. This leader will maintain good relations and open communications from the appointed Athletics liaison to drive the program as communicated. This leader will create and influence an operation built on integrity, respect, and excellence while maintaining relationships with employees, guests, support partners and other departments within the operation and university community. The General Manager position reports to the Senior Director and has interactions with staff, students, faculty, and external entities on a regular basis.

About the Campus Dining Department:

Vanderbilt Campus Dining takes pride in the culinary creations served from our kitchens. Our Dining program is highly decorated, the winner of many prestigious awards in the food service industry, including Best On-Site Food Service Operation the Nation, Best Food Service Operator, the prestigious Ivy Award, and many more. We have main dining centers, restaurants and cafes, convenience stores, and we employ over 350 employees.

Key Functions and Expected Performance:

Leadership

• Promote the vision and core values of Vanderbilt Campus Dining.

• Ensure compliance with Vanderbilt Campus Dining policies, procedures, collective bargaining unit agreements and employment programs.

• Accountable for financial management of the unit including developing and managing the annual operational budget while encouraging creative approaches to improve financial sustainability.

• Develop and maintain positive, professional relationships with employees, guests, support partners and other departments within the operation and university community.

• Manage organizational changes and own messages being delivered to the team, serving as a link between managers and leadership to communicate concerns and ideas.

• Reinforce individual and team accountability for assigned tasks, monitor staff performance, coach employees and managers to affect changes in behavior, and implement appropriate action plans with deliverables when needed.

• Ensure unit managers are providing open honest feedback to hourly team members and are completing performance evaluations for team members.

• Develop and maintain professional relationships with Union Stewards.

• Assist with the development and implementation of new policies, procedures, and trainings.

  Operational Management

• En sure performance expectations and work rules are clearly communicated and followed.

• Facilitate and support successful onboarding and training initiatives for your team members.

• Create, review, and manage labor schedules to ensure best labor management practices are implemented.

• Oversee the Kronos time management system in the operation, ensure leave management requests like PTO are entered and approved on a weekly basis.

• Understand, support, and monitor unit adherence to Dining’s Menu management processes including ingredient, recipe and menu compliance, menu costing, inventory, ordering and receiving practices.

• Perform food and labor audits in operation on a consistent basis, create action plans to ensure location is continuing to improve efficiencies.

• Analyze food and labor data, and associated performance metrics, to identify opportunities for efficiency and cost reductions.

• Maintains high level of food safety and sanitation standards and conduct regular inspections of dining facilities.

• Review menu boards, signage, and website postings to ensure accuracy of published menus.

• Ensure unit’s physical building is organized and in good repair and ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust, and ventilation systems) is operational. Submits requests for repair if necessary.

• Implement and manage unit-specific sustainability goals and programs.

• Ensure unit maintains a clean and organized appearance both front and back of house.

  Supervisory Relationships:

  This position has management responsibility over managers, dieticians, and hourly staff in location; this position reports administratively and functionally to the Senior Director (or other position, depending on location.

  Qualifications

• High school diploma is necessary.

• Bachelor’s degree from an accredited institution is preferred.

• At least 5 years of management experience in food service management is necessary.

• Proficiency in (Word, Outlook, Excel, PowerPoint, and POS System is necessary.

• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse population is necessary.

• Strong time management, organizational and multi-tasking skills and an eye for detail is necessary.

• Demonstrated ability to deliver exceptional customer service is necessary.

• Ability to manage people and have accountability for Vanderbilt assets is necessary.

• ServSafe Manager certification is required.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

#LI-Onsite

Commitment to Equity, Diversity, and Inclusion At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.