JOB REQUIREMENTS: Technical Product Support EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This is a position with grade 11This position reports to Sales Support & Commercial Eng MgrYour role and responsibilities In this role, you will have the opportunity to be a technical expert for a specific product or system or its components. Each day, you will act as the primary contact in Research and Development (R&D) for (market-facing) Product Management and will support them on product-related issues. You will also showcase your expertise by driving the technical direction of development (e.g. acting as product owner in an agile team) and by organizing product maintenance. The work model for the role is: #LI - Hybrid This role is contributing to the Motion System Drives Division in New Berlin, WI. area. You will be mainly accountable for: *Facilitate and/or provide technical support via phone & email for common problems related to the wind converter application of LV (Low Voltage) and MV (Medium Voltage) Variable Frequency Drives (VFDs), and generators installed in onshore wind turbines. This includes but isn\'t limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations. *Lead technical investigation of issues within the wind application of ABB Converters and Generators, coordinating the local and global support team for the customer to track issues to resolution. *Analyze problems and initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction. Participate proactively in contributing feedback to the Quality department regarding product quality issues. *Provide technical project support for large scale repower projects, technical issue tracking, working alongside the customer to troubleshoot and diagnose issues within the different configuration of wind converter systems;... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E1D16AA4334844E4