We are hiring a Behavioral Health Navigator I to support UPMC Jameson!

The Behavioral Health Navigator is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within a UPMC Jameson Emergency Department. They will develop initial treatment plans to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition.

The shift for this position is Monday-Friday 3:00pm to 11:00pm.

Responsibilities:

• Meet standards for documentation and complete all required paperwork, including psychiatric evaluation and commitment paperwork.

• Utilize DSMV to develop provisional diagnoses.

• Demonstrate knowledge of mental health laws and review inpatient commitments for accuracy, competencies, and proper time frames.

• Understand insurance programs and processes; obtain authorizations as needed.

• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.

• Maintain competency requirements.

• Learn and utilize up-to-date technology for patient care assessment and disposition/referral planning.

• Efficiently handle a sizable volume of calls and disposition callers rapidly.

• Follow outpatient scheduling or referral documentation guidelines.

• Respond rapidly to appointment or inpatient admission requests via email, phone, or voicemail.

• Review and summarize patient information for admissions to a behavioral health unit; triage patients for appropriate placement.

• Verbally present cases to physicians and others.

• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.

• Provide accurate, timely information to coworkers, physicians, and outside agencies in a professional and courteous manner.

• Demonstrate expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources, and facilitating patient/family acceptance of referrals.

• Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

• Ability to identify problems, implement resolution, reassesses situation/problem.

• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.

• Ability to work collaboratively within a multidisciplinary team.

• Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.

• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.

• Exhibit openness and willingness to learn.

• Flexible schedule; rotating shifts.

• History/record of all above services consistently delivered with a service excellent attitude.

• Ability and willingness to work in a managed care environment.

• Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.

• May in the course of their job duties be in rooms where medications are stored.

• No contact with medications is allowed. Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)

• Driver's License

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran