Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the International Credit and Collections team, you will be responsible for managing and servicing with excellence our Consumer & Small Business segment for Australia & New Zealand. In this phone based role, you will deliver outstanding customer service whilst ensuring we adhere to our credit policies and minimise losses.

What your responsibilities will include

• Providing excellent customer service by addressing inquiries and concerns related to card members accounts.

• Assessing and understanding customers' financial situations to offer appropriate hardship solutions.

• Supervising and managing assigned accounts to ensure accurate records and timely follow-ups.

• Ensuring all actions are documented accurately and thoroughly in the company's systems.

• Participating in team meetings and training sessions to stay informed about company policies, procedures, and best practices.

What skills we feel you'll need to be successful

• Strong communication and negotiation skills.

• Empathetic and patient approach when dealing with customers in financial distress.

• Ability to handle difficult conversations and remain calm under pressure.

• Ability to work both independently and as part of a team.

• Ability to quickly learn and adapt to new software and systems.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Our Corporate Social Responsibility in Australia and New Zealand

Our Commitment to DE&I

Job: Credit

Primary Location: Australia-New South Wales-Sydney

Schedule Full-time

Req ID: 24015762