Posting Title American Girl NYC - Personal Shopper (30 hour/benefitted) Requisition Number R232424 Company American Girl Retail Location New York, New York Address 75 Rockefeller Plaza Zip Code 10019 Job Category Sales CREATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: The Personal Shopper position is part of the American Girl New York Cityretail store team. This position is 30 hours/week and benefitted. The Opportunity:The American Girl New York City retail store is looking for a dynamic individual as a Personal Shopper to provide personalized service to customers. The individual we seek has high energy and a positive attitude, is highly organized with strong time-management skills, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family. What Your Impact Will Be: Treats clients as number one priority, with shopper offering undivided attention. Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions. Assist with the selling and booking of in-store special events Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready. Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed. Initiates and responds to client communications, schedules appointments, and follows up with client as needed. Utilizes Microsoft applications, including Outlook, to complete administrative duties. Keep up-to-date on product knowledge and services. Works throughout the store offering appropriate suggestions to create multiple sales, anticipating customer's needs, and appropriately responding to special requests. Consistently suggests and sells Cafe, store experiences, in store events and excursions. Creates a positive experience for the purchaser and entire shopping unit/family. Consistently demonstrates the principles of MAGIC and the values of PLAY while adhering to the company's Service Standards as outlined in the Guiding Truths. Demonstrates flexibility to adapt quickly to the pace of the business. Handles multiple customers effectively. Actively supports the mission of the company, which is "To Celebrate Girls". Client Development-Meets or exceed annual sales and repeat goals. Maintains regular communication with clients via phone and written correspondence. Routinely schedules appointments with clientele. Selectively adds client base and deletes inactive clientele. Actively participates in program and works to build client base and foster client relationships. Consistently suggests promotions and additional merchandise to every customer. Maintains departmental expectations of repeat business. Consistently books clients for Cafe, store experiences, in store events and excursions. Policy and Procedure-Understands and adheres to company, store and department policies and procedures including POS policies, Team Time and customer hold policies. Maintains customer information for all clients. Complies with all components of the employee handbook including but not limited to the Dependability/Availability standards. Follows dress code presenting a professional appearance at all times. Follows location stan