Multinational - Global Business Analytics Manager

Join us as a Global Business Analytics Manager to grow your career at the forefront of multinational insurance.

Make your mark in Multinational

AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.

About the role

The Multinational Global Business Analytics Manager is a key position in the Multinational Chief Operating Office leadership team responsible for the strategic and on-going delivery of Multinational’s portfolio, performance, and profitability insights and reporting as well as to ensure availability of key data are met across Multinational’s end to end tools and applications, partnering closely with wider COO leadership team and Multinational Service Delivery Leads.

The Multinational Global Business Analytics Manager will engage and establish critical relationships directly with products, functions and key stakeholders across the Global Network of 215+ territories and jurisdictions to support key business strategies and client needs leveraging knowledge to adjust for cross country nuances to deliver a seamless client experience across 50,000+ underlyers.

How you will create an impact:

• Manage diverse team across multiple countries and cultures, including shared services, to closely integrate into the AIG business, setting objectives, reviewing performance, coaching, and developing.

• Foster an environment where employees can grow and maximize their talent including appropriate training, career development, and succession planning.

• Drive strategy and oversight to track, analyze and report key service metrics, provide and present actionable insights with continuous focus on service delivery improvement and business priorities.

• Rationalize existing reporting and create succinct suite of Multinational portfolio, profitability, performance, and business opportunity reporting, working closely with Finance, Claims and Collections.

• Drive strategy and execution to create systematic single source of the truth of the Multinational portfolio and performance reporting. Provide business ownership to Multinational myAIG Client Portal analytic dashboards to ensure meaningful and accurate insights.

• Lead and contribute as a subject matter expert to key Multinational strategic projects including operations impact assessment, future state design and implementation execution.

• Participate in Multinational’s strategic technology multi-year roadmap and sub-workstreams with a focus on ensuring data inclusion, quality consistency and timeliness, enabling process efficiencies and transparency in alignment with AIG 200 and SCUP companywide initiatives including:

• Partner with Multinational Product, Global Service Delivery and MN Geography Leads on analytics support to enable execution and adoption of strategic and tactical initiatives with operational alignment and global consistency.

• Work with Multinational Intelligence team to strategically integrate knowledge information into business analytics and tools to drive insights and efficiencies. Closely coordinate training content and network delivery planning and execution for relevant reporting changes.

• Liaise with Multinational Engagement team to contribute to the Client Broker, Product, and internal stakeholder engagement strategy with data and insights. Coordinate communications and content change management with relevant enhancements in reporting and tools.

• Support Multinational leadership team inclusive of network leadership presentations, quarterly business reviews, strategic, and budget / forecast planning.

• Participates in Network meetings to keep Multinational community and stakeholders apprised of relevant new implementations, updates, changes etc.

What you'll need to succeed

• 7+ years of insurance in positions of increasing authority, with strong Multinational business and technology acumen and business analytics experience.

• Proven capabilities to understand and connect varying data metrics, design, and articulate insightful reporting for varying seniority levels of management.

• Firm understanding of technology and process integration concepts.

• Experience successfully leading global technology implementation initiatives across an international network.

• Proven experience / lead transformation initiatives / large data driven projects.

• Strong strategic, critical thinking, decision making, and problem-solving skills.

• Clear understanding of AIG and Multinational’s core values and culture.

• Firm understanding and coordination experience with finance, collections, claims and technology activities.

• Demonstrated change agent able to identify and implement operational and process improvements.

• Inspiring leader able to attract, engage, retain, and develop a high performing team to meet current and future business needs with ability to clearly articulate a strategic vision and execute the plan.

• Excellent influencing and communications skills including effective engagement with senior level managers across multiple levels and areas of the company, cultures and externally with key clients and broker partners.

• Strong cultural awareness with ability to adapt to ensure continued feeling of respect, optimizing relationships and outcomes.

For positions based in New York City, the base salary range is $105,000 - $148,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview. (https://sprcdn-assets.sprinklr.com/248/0a780968-b61c-4521-b06e-ffe3eb552e83-228292781/New_Hire_Benefits_Overview_202.pdf)

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG PC Global Services, Inc.