Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
How You'll Make an Impact:
You will be a key player in supporting and expanding the information technology system operations of the organization. Your role will involve providing daily end-user support for a variety of systems used by employees. You will leverage your skills, experiences, and training to independently resolve client issues, contributing significantly to the smooth operation of the company's IT infrastructure.
What You'll Do:
- Client Assistance: Provide support to clients regarding information technology services, including handling repair requests, support inquiries, complaints, and general inquiries.
- Software Support: Assist with the use of common business and productivity software, ensuring day-to-day operations run smoothly.
- System Recommendations: Suggest updates or changes in programming, documentation, and training to address system deficiencies and better meet user needs.
- Workflow Development: Help develop, build, and maintain workflows to improve collaboration and productivity within the team.
- Ticket Management: Monitor the ticketing queue, efficiently assessing, assigning, taking action on, or escalating tickets as necessary.
What You'll Need:
- Bachelor's degree in computer science, information technology, or equivalent relevant experience.
- 3-5 years of professional IT support experience.
- Hardware Knowledge: Basic understanding of CPU, RAM, hard drives, external devices, etc.
- OS Troubleshooting: Strong ability to troubleshoot Windows and OSX operating systems.
- Hardware Setup: Competency in setting up and configuring various hardware and devices.
- Mobile Device Knowledge: Familiarity with iPhone/iPad and Android devices.
- Microsoft Suite Troubleshooting: Ability to resolve issues related to Office 365 and Microsoft suite applications (Word, Excel, Teams, etc.).
- Server Knowledge: Understanding of servers and server storage, including various RAID models.
- Active Directory: Proficiency in administering Active Directory (Local and Azure AD) accounts.
- Scripting: Basic experience with Windows PowerShell and Command Line.
- Networking: Basic knowledge of TCP/IP networking.
- AV Workflows: Understanding of audio and video signals and workflows.
- Cloud Technologies: Knowledge of cloud technologies such as Azure, Office 365, DropBox, Zoom, etc.
- Data Security: General understanding of information and data security practices.
- Corporate IT Knowledge: Familiarity with commonly used concepts, practices, policies, and procedures within the corporate IT field.
- Project Management: Ability to manage multiple projects successfully.
- Time Management: Strong time management and organizational skills.
- Communication Skills: Excellent written and verbal communication skills.
- Independence: Ability to work and learn independently.
- Discretion: Capability to operate in a discreet and mature manner.
- Pressure Handling: Ability to work in a high-pressure, creative, and diverse environment, interacting with individuals ranging from assistants to executives.
- Additional Experience: Experience in broadcast, audio, and video production is helpful.
- Must have the legal right to work in the U.S
At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $62,000 to $100,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
R-2024-07-18