LOCATION 40 East 14th Street New York NY US 10003
Overview

The Territory Director of Field Operations will lead a team of Regional Managers and oversee operations execution across >250 stores in partnership with Territory Senior Vice Presidents and Regional Vice Presidents of stores. The role will be the standard bearer for operational excellence in the field and a thought partner for field leaders to drive results in stores. Territory Directors are accountable for achieving operations key performance indicators in their territories. They are also responsible for driving adoption of new processes and tools as well as sustaining changes in stores across customer service, expense management, scheduling, receiving, cashiering and others. As ultimate experts in Burlington’s operations, they will act as a bridge between the home office and stores as well as functional partners from Human Resources to Supply Chain and Asset Protection to Real Estate.
Responsibilities:

• Lead operations planning for a Territory in partnership with Territory Senior Vice Presidents and Regional Vice Presidents.Identifyopportunities, develop business cases, create executionplansand manage change. Contribute to operations strategy and planning across the chain.

• Oversee andfacilitateprogram launches and operational tests in stores. Coach field leaders on implementation, assess results, andidentifyimprovements.

• Represent process standards in stores and guide on-process execution.Deliver operations KPIs to goal from back of the house efficiency to sales floor productivity and cashiering speed.Teach Regional Vice Presidents/District Managers to diagnose operational issues and solve them.

• Engageclosely withField,Human Resources, Asset Protection, Supply Chain, and other functions tohelp storesoperateat their best.Represent field operations in company-wide initiatives, such as new store system projects and talent development programs.

• Train, coach, and performance manage teams and mentortalent in operations roles. Establish internal processes to foster professional growth and capability development to create a high-performingorganization.

Education and Qualifications:
Education:

• B.A. or equivalent in operations, engineering, finance or related field

• MBA or other advanced degree preferred

Experience:

• 12 years of experience in retail

• 5 years of experience in store operations or field at leadership level in national scale retail

• Demonstrated problem solving, people management, cross-functional collaboration, and communicationskills

• Proven ability toinfluence senior leaders anddevelop people through coaching andtraining

• Experience in helping shape company initiativesand developSOPs

Skills and Abilities:

• Strategic problem solving

• Process and detail orientation

• Change management

• People management

• Cross-functional collaboration

• Communication and influencing

• Drive for results

• Ability to travel 50-75% of the time

• Based in U.S. Eastern time zone

If you…

…are excited to deliver great values to customers every day;

…take a sense of pride and ownership in helping drive positive results for a team;

…are committed to treating colleagues and customers with respect;

…believe in the power of diversity and inclusion;

…want to participate in initiatives that positively impact the world around you;

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

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Posting Number 2024-225755
Location US-NY-New York
Address 40 East 14th Street
Shopping Center AKA 40 East 14th St
Zip Code 10003
Workplace Type Hybrid
Position Type Regular Full-Time
Career Site Category Field Leadership
Position Category Store Operations
Evergreen No
Min USD $150,000.00/Annual
Mid USD $190,000.00/Annual