Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

IBM’s HR Shared Services Center (SSC) supports HR and Payroll services for federal agencies using our IBM Federal HR Cloud solution, which is built on the Oracle PeopleSoft platform and is actively being expanded to include Payroll functionality. As the Payroll Operations Manager, you will be responsible for the implementation, delivery and sustainment of all aspects of Payroll Operations for federal agencies in the IBM HR SSC.

This role will include oversight over the payroll implementation and O&M support teams, aligning to industry best practices for Payroll processes and procedures, and will be responsible for establishing and enforcing the overall governance model for payroll operations. You will design both short term and long-term strategies for continuous improvement in supporting payroll operations for our agencies.

Required technical and professional expertise

• Experience leading medium to large sized projects of moderate or greater complexity, involving multiple customer stakeholders and a distributed, cross-functional team including subcontractors and part-time SMEs

• Experience in implementing large scale payroll transformation projects from end-to-end (requirements gathering, check to check, to deployment)

• Excellent customer relationship management skills including effective oral and written communications

• Engage with client stakeholders and customers to determine appropriate process improvements

• Experience with Federal Payroll vendors / shared services centers

• Ability to obtain and maintain a security clearance from the US federal government

Preferred technical and professional experience

• Experience with Human Capital Shared Services; Work as a leader in support of a payroll operations center

• Demonstrated experience with project reporting/financial management

• Develop business cases and multi-year strategic improvement road maps

• Project Management Professional (PMP) Certification

• Advanced Degree