Job Description

As a member of the Support organization, you focus on delivering post-sales support and solutions to the Oracle customer base while advocating for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding using and troubleshooting our Electronic Support Services. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC4

Responsibilities

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters regularly, you will be expected to work with very limited guidance from management. Further, customers and Oracle employees seek the Advisory Systems Engineer to provide expert technical advice.

· Excellent knowledge of the Linux OS internals and working experience in different flavors of Linux like Oracle Linux, RHEL, CentOS, and SUSE is an added advantage.

· Experience in managing and fixing Linux servers in a production environment.

· Excellent system-level debugging skills and experience with one or more functions of Linux (e.g. kernel, networking, file system, gcc).

. Hands-on experience with the complete patch management lifecycle, including testing, deploying, solving missing patches and patch issues, and applying the change management process, patch management, and automation tools vital to ensure compliance and successful audits. OS security: hardening, selinux, iptables, certificates + secure boot

. Expertise in Oracle Engineered system management [ Exadata, PCA, ZFSSA, ODA, SuperCluster]

· Knowledge of Docker, Kubernetes, and Cloud platforms is an added advantage.

· Strong analytical and fix skills and excellent spoken and written English communication skills.

. Perform operational tasks to resolve all incidents/requests promptly and within the agreed SLA.

· Good customer interaction skills and Customer focus with a proactive and adaptable approach.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer