Summary

Job title: Inside Sales Representative

Job ID: 202550060001

Department: Norfolk - 3E

Location: NE-Norfolk

Description

Summary:

The Inside Sales Representative is responsible for maintaining high levels of customer satisfaction through exceptional service and sales support while actively generating new business opportunities. This role requires strong product knowledge, problem-solving skills, and the ability to enhance orders to meet customer needs.

Reports to: Inside Sales Manager

Minimum Qualifications:

• Strong Communication Skills

• Customer and Vendor Focus

• Personal Effectiveness and Credibility

• Technical Proficiency

• Teamwork and Collaboration

• Attention to Detail

• Adaptability and Flexibility

Preferred Qualifications:

• Bachelor’s degree in a technical or business-related field (preferred)

• Minimum of two years of industry-specific experience (preferred)

Working Conditions:

This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Supervisory Responsibilities: No

Essential Job Functions:

• Deliver exceptional customer service primarily via phone and online communication

• Accurately process and manage customer orders in compliance with sales policies and procedures

• Maintain and grow relationships with existing customers

• Achieve established monthly sales goals

• Collaborate with the outside sales team and internal departments on relevant activities

• Propose and communicate process improvement ideas

• Ensure timely follow-up on customer orders, quotes, and materials

• Stay informed about new and existing products and services

CED is an Equal Opportunity Employer - Disability | Veteran