ADVANCED CUSTOMER SERVICE REPRESENTATIVE  (60026)HOURS:  In-office, or potential hybrid scheduleBusiness hours are 8am - 5:00pm Monday-FridayPAY RATE: $20.00/hrCPS Recruitment is partnering with a prestigious safety and training company in Syracuse, NY to find a Customer Service Representative to become a vital part of their team!This is a great temp-to-hire opportunity to work with a company that has been in business for over 100 years!  This organization is looking for candidates with top notch skills and a strong work ethic. Bi-lingual candidates are a huge plus!You must have prior experience training co-workers and ensuring quality control!Start a rewarding career that offers opportunities for growth and advancement, a fun company culture, and comprehensive benefits package once hired on!  Apply today!Duties & responsibilities include, but are not limited to, the following:Answer a high volume of telephone calls with superior customer serviceEnter registration information into databaseFollow call script protocol when registering students into classesMake outbound calls as needed to customers regarding class cancellations, schedule audit, problems with enrollment, etc.Handle customer concerns and resolve customer issuesOpen and process returned mailTraining new hires and ensuring quality of serviceCreating job aidsProcess documentationOther duties as assignedMinimum Qualifications:High School Diploma or GEDValid driver’s licenseExcellent phone/communication skillsExperience in a call center environment, desiredStrong computer skills, Proficient in MS OfficeAbility to multi-task and be able to work in a fast-paced environmentApplicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.How to Apply:For consideration please submit a resume to the following:Email: jobs@cpsrecruiter.comCPS Recruitment is an Equal Opportunity Employer#adm123

Minimum Salary: 20.00 Maximum Salary: 20.00 Salary Unit: Hourly