Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Category

Operations

Target Openings

1

What Is the Opportunity?

Participates and/or leads audits and conduct quality reviews for Business Centre Operations and Field Operations. Reviews compliance with company business functions by understanding Operations processes, systems, and general workflow while developing and applying attributes and Review Guidelines to measure the accuracy of these functions.

What Will You Do?

• Assist in developing audit plans, programs and specific tests to evaluate control areas to Business Centre Operations and Field Operations.

• Application and Management of Audit program to Operations.

• Attend, participate, and/or lead team of on-site and/or remote auditors (pull lists, attribute application, etc.).

• Apply audit standards and follow directions on properly applying `yes/no¿ questions to determine accuracy.

• Investigate, develop and apply changes to Operations to the audit documents.

• Participate when called upon for Corporate Audits, Market Conduct Exams.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Willingness to travel when needed (<10% of the time)

• Basic understanding of risk assessment, operations, workflow, workforce management and basic insurance industry operational practices.

• Preference for Operational Insurance experience.

• Technical Competence:

• Firm understanding of Operations and the systems and workflows in which the business is processed.

• Knowledge of multiple business areas or products and supporting systems.

• Excellent customer service skill

• Able to handle multiple priorities effectively.

• Solid teamwork skills

• Ability to identify, analyze and solve problems within the business context.

• Leadership Skills:

• Plan ahead and organize tasks, manage time well, and be cost conscious

• .Be receptive to feedback and embrace continuous improvement

• Provide both constructive positive and challenging feedback as situations dictate.

• Professional Presence:

• Demonstrate integrity and ethics.

• Display professional image.

• Use diplomacy in all interactions.

• Produce high quality work.

• Take ownership of work.

• Demonstrates support for innovation and for organizational changes needed to improve the organizations effectiveness.

• Communication:

• Superior verbal and written communication skills.

• Clearly expresses ideas orally and in writing.

• Uses appropriate writing style consistent with organizational guidelines and norms.

• Provide feedback in clear, concise and professional manner.

What is a Must Have?

• BA/BS required.

• 3 years of experience in an Insurance related field.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.