Position Summary:

The Referral Clerk will schedule appointments with physician offices, hospitals and other facilities for diagnostic procedures and specialist referrals. Responsible for obtaining prior authorizations from insurance companies on diagnostic procedures ordered. Collaborate professionally with all clinical staff such as physicians, nursing, radiology techs and patients in coordinating referral appointments and procedures. Designated as contact person for all referrals in the Urgent Care department across all Urgent Care locations.

Qualifications:

A. Education:

High School diploma or equivalent.

B. Training & Experience:

One to three years commensurate experience in general office capacity. Medical background is preferred. Excellent telephone skills required. Bilingual (English/Spanish) abilities desirable but not mandatory.

C. Job Knowledge:

Must be professional and have strong interpersonal communication skills. Must be capable of learning rapidly and accepting change. Must also have the ability to work with ProCare’s computer system, which also involves patient data entry and requirements through various computer functions.

Unusual Physical Demands and Working Conditions:

Must be mature and have a sincere dedicated attitude. Must be able to maintain

A pleasant, even temperament while working under pressure and heavy

workloads. Must have the ability to conduct business in person and on the

telephone. Position requires sitting for extended periods of time.