Top Skills' Details

• 1+ year of IT support/help desk/desktop support

• 1+ year of Customer service/customer support

• Working knowledge of the following Sales Technologies or Equivalent: Salesforce.com , Drift, Outreach.io , Dialpad, KF Sell, Docusign, & Hoopla.net

  Job Description

  Heartland Payment Systems is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Their technologies, enable them to provide a broad range of products and services that allow their customers to accept all payment types across a variety of distribution channels in many markets around the world. Global is a billion dollar company, but Heartland has a start-up feel with billion-dollar backing.

The Sales Technology Support Analyst will support our internal users leveraging a wide array of 3rd party technologies. This role will report to the Supervisor of Sales Technology and Support and will work closely with our internal stakeholders and act as SMEs for the software's they support. The ideal candidate understands our technology stack, procedures, and has the ability to rely on extensive experience and judgment to problem solve issues.

Essential Duties

● Provides a superior customer support experience for all users.

● Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.

● Effectively works with internal customers, Service Desk, and Technical Services personnel.

● Responds to and resolves inquiries and requests for assistance with 3rd Party/Sales Technologies.

● Logs and tracks problems; reviews problem tracking databases.

As a member of the Sales Technology and Support Team, this individual will be a strong collaborator with a hands-on approach, taking ownership of sales technology support tickets to support the growth and scale of our Heartland distribution channels.

Additional Skills & Qualifications

● High school education or equivalency is required. Bachelor’s degree in information systems or financial technology is preferred

● One or more years of IT support experience required OR equivalent combination of education and experience.

● Strong credibility and interpersonal skills; ability to work with a diverse team across the US.

● Excellent verbal and written communication skills.

● Experience in supporting sales organizations, sales processes, sales methodologies, and strategy and can be a trusted advisor to leadership.

● Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization's efficient operation and success.

● Passion for problem solving and ability to follow a defined process is a must.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.