About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Account Manager – BDP/MDU leads a geographic territory to build Lumen’s market position within a specific vertical customer segment of Multiple Dwelling Units (MDU) and Builder/Developer Programs (BDP). This position is responsible for strategic selling to new customers and renewing relationships with existing customers who directly own and or control a property (such as apartments, condos, assisted living etc). Senior Account Manager – BDP/MDU leads a geographic territory to build Lumen’s market position within a specific vertical customer segment of Multiple Dwelling Units (MDU) and Builder/Developer Programs (BDP). This position is responsible for strategic selling to new customers and renewing relationships with existing customers who directly own and or control a property (such as apartments, condos, assisted living etc).

Location and Schedule

• This is a Work From Home position in the state of Washington.

• There is a 10% travel requirement in the Seattle area.

The Main Responsibilities

• Works closely with planning and engineering workgroups to coordinate design and implementation of new developments

• Build a comprehensive sales strategy with Sales Manager of assigned territory to grow Lumen’s market share within Multiple Dwelling Units and Builder/Developer Programs and actively maintain sales funnel using a variety of tools, including Salesforce.com

• Identify and target new construction for single family and MDU developments and coordinate cross functionally to provide a competitive Lumen solution. Internal cross functional coordination is key to ensure customer needs are met and internal capabilities align

• Actively work to build and maintain strong relationships with builders, developers, property owners, property managers, homeowner associations, consultants and any party that can positively impact Lumen’s ability to grow its business

• Provide end to end customer experiences to differentiate Lumen in the market. Including rapid response times for new opportunities and active troubleshooting on customer opportunities and challenges to meet customer needs

• Ensure contracts are executed and implemented properly, including the placement of Lumen marketing materials and acquisition programs. Actively participate in on property events and programs to build and maintain market share of data services

• Work with builders, developers, property owners, property managers, homeowner associations

• Be active in the community supporting the building of a positive Lumen brand and enabling the advancement of Lumen’s market growth

• Perform special projects and other duties as assigned

What We Look For in a Candidate

• Bachelor’s degree or equivalent work experience.

• Professional work experience, with marketing and/or sales experience a plus.

• Account management experience.

• Able to demonstrate prior experience developing quality leads, including cold calling, active participation in trade associations, etc.

• Proven track record of successful professional sales experience.

• Working knowledge of building/construction industry and related terminology.

• Strong analytical skills.

• Working knowledge and experience with contracts and contract negotiations.

• Demonstrated ability to work independently and remain motivated.

• Strong verbal and written communication skills to include product demonstrations, and executive selling skills.

• Valid driver’s license, good driving record and able to provide reliable transportation.

• Working knowledge of computers and Microsoft office suite of services (email, excel, Word, PowerPoint etc…)

• Strong working knowledge of Salesforce

• Able to travel locally extensively, 10%+ of the time

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$59,126 - $78,834 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (https://jobs.lumen.com/global/en/benefits-statement)

• Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

#LI-EP2

Requisition #: 337317

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

03/25/2025