Job Summary

The Behavioral Health Technician Lead provides direct patient care and operational support in a behavioral health setting while serving as a resource for Behavioral Health Technicians. This role assists in implementing treatment plans, monitoring patient behavior, ensuring safety, and supporting therapeutic interventions. The Lead also provides guidance, training, and oversight to Behavioral Health Technicians, ensuring adherence to facility policies, safety protocols, and patient care standards.

Essential Functions

• Provides direct patient care, assisting with daily activities, therapeutic interventions, and behavior monitoring to ensure a safe and structured environment.

• Leads by example, assisting with orientation, training, and mentoring of Behavioral Health Technicians to ensure competency in patient care and safety protocols.

• Monitors and documents patient behavior, interventions, and responses, ensuring accurate and timely documentation in the electronic medical record (EMR).

• Assists in developing, coordinating, and implementing individualized treatment plans under the direction of licensed healthcare professionals.

• Serves as a point of contact for troubleshooting patient care concerns, escalating critical issues to clinical staff or leadership as necessary.

• Ensures compliance with facility policies, safety procedures, and behavioral intervention protocols, including elopement prevention and de-escalation techniques.

• Leads shift handoffs and team huddles, facilitating communication between staff regarding patient status, safety concerns, and treatment updates.

• Supports crisis intervention and de-escalation efforts, utilizing approved techniques to ensure the safety of patients and staff.

• Assists with vital sign monitoring, specimen collection, and behavioral health screenings as directed by clinical staff.

• Maintains and ensures proper stocking of supplies, equipment functionality, and readiness of patient care areas to support daily operations.

• Performs other duties as assigned.

• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required

• Associate Degree in Psychology, Social Work, Behavioral Health, or a related field preferred

• 2-4 years of experience in behavioral health, mental health, or a related healthcare setting required

• Experience in a leadership, mentoring, or supervisory role within behavioral health services preferred

Knowledge, Skills and Abilities

• Advanced knowledge of behavioral health disorders, de-escalation techniques, and crisis intervention strategies.

• Strong leadership and mentoring abilities to support and train Behavioral Health Technicians.

• Effective communication and collaboration skills to coordinate patient care with interdisciplinary teams.

• Ability to remain calm and professional in high-stress situations, making quick, informed decisions.

• Proficiency in behavioral health documentation, EMR systems, and data tracking for patient care.

• Strong problem-solving skills with the ability to identify risks, implement solutions, and escalate concerns appropriately.

Licenses and Certifications

• BCLS - Basic Life Support obtained within 30 days of hire required

• Certified Behavioral Health Technician (CBHT) preferred

• CPI - Nonviolent Crisis Prevention & Intervention Training preferred

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.