Job Purpose & Scope

Responsible for performing daily back-office deposit operation functions and for assisting existing and new retail branch locations with performing IRA/HSA new account responsibilities in a professional and accurate manner according to Bank policy and procedure.

Essential Job Functions

• Performs daily back-office IRA/HSA new account verification functions.

• Assists branch staff in performing IRA/HSA new account responsibilities in a professional and accurate manner.

• Processes and verifies new and revised customer IRA/HSA account documentation in an accurate and timely manner.

• Processes and verifies customer IRA/HSA maintenances in an accurate and timely manner.

• Generates required governmental reporting.

• Collects data for management reporting.

• Monitors, processes, and verifies annual required minimum distributions.

• Monitors, processes, and verifies scheduled distributions.

• Performs tax reporting corrections.

• Reviews and corrects DDA, Savings, Time Deposits, and IRA/HSA tax reporting.

• Maintains good punctuality and attendance to work.

• Follows Bank policy, procedures, and guidelines.

• Performs other job duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of administrative and clerical procedures

• Ability to provide excellent internal customer service

• Ability to communicate effectively both verbally and in writing

• Ability to meet exacting deadlines

• Ability to adapt effectively to change and repeated interruptions

• Ability to respond to requests from retail branch staff promptly and professionally

• Ability to learn and follow Bank policies and procedures

• Ability to work extended hours as needed

• Skill in using computer and Microsoft Office, including Word, Excel, and Outlook

Basic Qualifications

• High School diploma or equivalent required

• Minimum of one (1) year of work experience with Microsoft Office products required

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.