Customer Service Representative (1631)

• Title:Customer Service Representative

• Group Company: Mitsubishi Chemical Speciality Resins

• Location:Pasadena, TX

• Employment Type:Full time

Group Company:

• Mitsubishi Chemical Speciality Resins

Welcome

Mitsubishi Chemical Specialty Resins began operations in 1992 at its manufacturing facility in Pasadena Texas. We produce and sell over a 100 different specialty resin products that go into over 40 distinct market segments in the coatings, ink and adhesives industry. Mitsubishi Chemical Specialty Resins is proud to be a wholly owned subsidiary of Mitsubishi Chemical, one of the world’s largest and most dynamic chemical companies.

Our People

The team of people that make the Mitsubishi Chemical Specialty Resins family are our most important asset, they make Specialty Resins what is today; a highly customer focused, technologically driven, profitable resins business. Specialty Resins' team of production technicians, scientists, customer service and sales people are committed to innovation and making Specialty Resins one of the best companies in the [Texas area] to work in.

Our Process

Mitsubishi Chemical Specialty Resins has the newest, most modern and best maintained suspension polymerizations units in the US producing resins with a broad range of compositions and technical specifications. Our manufacturing capabilities, production technicians and engineers are focused on innovation and are making it possible to produce the next generation of acrylic resin products.

Our Products

Our resins help make the products and technologies that you use every day possible from the latest cell phones to the yellow paint on the road, from the yogurt container in your fridge to the high tech adhesives that make the modern automotive industry possible.

Mitsubishi Chemical Specialty Resins – Resins Technology for the Future!

Job Purpose

This position serves the Sales & Distribution function to facilitate customer orders, build customer relationships, and support field sales efforts in maintaining and developing new business.

Principal Accountabilities

• Receive and process customer/distributor orders from receipt through delivery via SAP and internal systems.

• Communicates with customers to expedite orders and supply information related to current order status.

• Communicates with other marketing and sales personnel to ensure their respective information regarding customer accounts, availability of product and plant production schedules.

• Prepare project activities and special reports as requested by management.

• Assists marketing personnel in resolving problem accounts regarding product availability, credit and/or customer service. Informs management regarding discrepancies in shipped or returned products.

• Develop and maintain customer data files which contains all necessary information to prepare and ship orders correctly and expediently to all customers.

• Work collaboratively with Customer Service team and cross functional departments.

• Facilitates efficient transportation of product to Customers including, but not limited to scheduling carriers and ensuring vendors maintain and comply with Company objectives.

• The employee is responsible for conducting their activities in adherence to the Company’s Safety, Internal Control, and Quality Management Systems and in compliance with all MCA corporate policies, procedures and training requirements.

Knowledge / Skills / Experience

• Minimum 5 years’ experience in Customer Service at a chemical plant preferred.

• Bachelor’s degree preferred.

• Working knowledge of Microsoft products, including Outlook, Excel, Word, PowerPoint.

• Strong knowledge of SAP.

• Detail oriented with basic mathematical comprehension.

• Salesforce or other CRM software a plus.

• Ability to think strategically.

• Advanced troubleshooting and multi-tasking skills.

• Knowledge of domestic and international logistics preferred.

• The employee needs to be able to communicate clearly, written and verbal, with external and internal contacts.

• The employee needs to be self-motivated and dependable.

• The job holder is required to complete all activities as assigned to complete the objectives as set by the business.

• The employee is required to help resolve customer-related issues.

Pay Transparency (complete highlighted sections)

• The salary range for this position is $26 hr - $28 hr DOE. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

• Competitive Benefits

• Benefits begin on DAY 1!

• Employee Assistance Programs

• Curated Self-Paced Learning & Development Programs for all Employees

Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.

Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.