Drive issues through closure by engaging all appropriate resources; resolve software issues using ITIL Incident and Problem Management frameworks; write SQL queries to extract data from MySQL; monitor application performance using AppDynamics; build, test, and deploy Infrastructure as a Service (Iaas), Platform as a Service (PaaS), and Software as a Service (Saas) solutions within cloud platforms, including Pivotal Cloud Foundry, AWS, and Azure; monitor infrastructure and log analytics, and automate and create dashboards using Grafana; build dashboards using Kibana; create and close tickets using ServiceNow; document activities using Confluence; develop microservices and service-oriented architecture (SOA); perform change management and release management; lead technical bridges and provide troubleshooting direction; provide guidance and recommended solutions to complex technical issues; act as an advocate for Engineering Operations procedures, policies and processes; ensure projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering; create data and metric systems to track operational workflows; maintains records of results and feedback; analyze data and metrics, identifies problem areas and provides actionable insight to management; provide input to Engineering and vendors on defects and required enhancements; attain all relevant industry standard technical certifications; perform complex and routine maintenance tests for designated areas of engineering; identify, isolate and escalate issues to appropriate personnel; ensure that all maintenance is properly validated to minimize subscriber impact to (ideally) zero; contribute to design considerations for new products or architectural changes to existing products; assist with or leads efforts to build new application infrastructure, coordinating efforts across teams; and analyze problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system. Position is eligible to work remotely one or more days per week, per company policy.

*REQUIREMENTS: Bachelor's degree, or foreign equivalent, in Computer Science, Engineering, or related technical field, and two (2) years of experience resolving software issues using ITIL Incident and Problem Management frameworks; writing SQL queries to extract data from MySQL; monitoring application performance using AppDynamics; building, testing, and deploying Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) solutions within cloud platforms, including Pivotal Cloud Foundry, AWS, and Azure; monitoring infrastructure and log analytics, and automating and creating dashboards using Grafana; building dashboards using Kibana; creating and closing tickets using ServiceNow; documenting activities using Confluence; and developing microservices and service-oriented architecture (SOA); of which one (1) year of experience includes performing change management and release management.

PLEASE SEND RESUMES TO JOB_CANDIDATES@COMCAST.COM AND REFERENCE JOB ID # 9168 WHEN APPLYING FOR THIS POSITION.