9618BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9618BRExternal Job Title:Customer Success ManagerPosition Responsibilities: The Customer Success Manager (CSM) is responsible for building and maintaining customer relationships to ensure that our customers are adopting Deltek's SaaS products.

The CSM is responsible for renewing existing SaaS contracts, identifying new business and expansion opportunities, maintaining/exceeding quota levels for both renewal and expansion efforts, providing customer assistance for requests, inquiries, and training needs with varying degrees of difficulty, escalating customer issues to Support and other internal teams at Deltek.

The CSM typically reports to a Team Lead, Manager, or Sr Manager within the Customer Success SaaS organization

Other job responsibilities will include:

• Investigate possibilities of add-on offerings and expansion of current products

• Provide oversight for Implementations, Conversions, and Upgrades during client lifecycle

• Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer’s need

• Provide expertise on the Deltek solution and highlight key features and functionality allowing the customer to execute their objectives

• Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer’s business goals and strategy

• Conduct on-going account reviews to communicate best practices

• Utilize sales skills proficiently to optimize sales closures and minimize sales cycles

• Provide regular reporting on account status, issues, forecasts, activity

• Work with other departments, such as Sales, Services, Support, Business Operations, and Finance, in a professional and collaborative manner

• Proactively monitor and report on customer usage and success to internal teams

• Provide and offer solutions to critical problems for your customers issues and needs and apply those solutions to the Deltek Suite

Work Location:Philippines, Makati City Qualifications:

• Bachelor’s degree or equivalent experience

• 2+ years of experience in sales, a customer service field, or equivalent experience

• Strong, proven sales skills

• Excellent customer service and relationship development skills

• Strong verbal/telephone and written/electronic communication skills

• Excellent time management and organizational skills

• Enthusiastic, hard-working, and pleasant attitude

• Demonstrated industry knowledge in the Federal IT Government market

• Strong computer and internet skills, including MS Office, internet research

• Able to work extended hours (to cover various US time zones)

• Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales

• Strong interpersonal skills with ability to adapt to varying situations and personalities

• Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas

• Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing

• Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage

Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:The Deltek Engagement Services team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer’s advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.