9641BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9641BRExternal Job Title:Partner Operations SpecialistPosition Responsibilities: As part of the Global Partner & Alliances (GPA) group, the Partner Operations Specialist will support the operational needs of our new and existing Solutions Partners to grow their partner practice with Deltek. This includes ensuring that our Solutions Partners are set up correctly in Salesforce with access to demo environments and the Deltek Learning Zone (DLZ). This role has independent responsibilities, as a productive and proactive member of the Partner Program Office (PPO) team, to manage the daily inquiries from our Solutions Partners – including partner deal registration, Co-sell (referral) and Resell partner needs, and Value-Added Influencer requests.

The individual in this position acts as an innovator, researcher, and problem solver and reports to the Global Partner & Alliances leader focused on Partner Operations and Enablement.

Essential Duties and Responsibilities:

• Work in a team environment to manage the daily operational needs of our channel partnerships.

• Work independently with other business units (customer support, finance, and legal) to resolve issues.

• Manage Deal Registrations by fielding and processing leads registered through the Partner Portal

• Design, deliver, and maintain business reporting via the Salesforce platform.

• Assess how business processes can be improved using Salesforce.

• Respond to internal and end-user inquiries including troubleshooting technical issues.

• Manage time, resources, and priorities to meet quality standards, project timelines, and deadlines.

• Perform other duties as assigned.

• This role may have the capacity to develop additional technical capabilities.

Work Location:Philippines, Makati City Qualifications:

• Bachelor’s degree from a four-year college or university required and/or equivalent experience.

• Experience with Salesforce; proficient in Salesforce reports (2-4yrs).

• Experience with Salesforce’s partner platform, Salesforce Communities (now Salesforce Experience) is a plus.

• Experience interacting with and supporting geographically dispersed clients/users; strong oral and business writing and communication skills required.

• Proactive individual with strong problem-solving and analytical abilities.

• Self-motivated, detail-oriented, and organized.

• Ability to:

• Work individually or on a team.

• Work with other business units (customer support, finance, and legal) to resolve partner issues.

• Perform in a virtual and agile setting – flexible to meet changing priorities and challenges.

• Deliver under tight deadlines and requirements.

• Experience as a member of a Partner Operations team supporting the Channel Partner business is a plus.

• Proficiency with Microsoft Office suite and SharePoint is expected.

Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.