Job Information
TEKsystems Customer Service Representative in Phoenix, Arizona
Description:
- Potential candidates will need to function in a high phone call volume setting* All calls will need to be answered within 30 SECONDS after the first ring!
Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy, and procedure
Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
Listen and obtain information from callers in a professional, systematic and organized manner
Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
Assume responsibility for self-development and career progression
Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
May be required to work weekends and/or holidays, as needed
Maintain confidential information standards within a fast paced environment
Relate to a diversity of requests
Identify customer needs and circumstances
Tactfully question and obtain necessary information
Recognize, handle, and refer situations of an emergent nature
Patient Scheduling, Patient Registration
Typing speed of 30 WPM or greater
Knowledge of Microsoft Outlook and Microsoft Word
Exemplary communication and phone skills
Ability to maintain high level of confidentiality
Regular attendance is required
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
▪ Medical, dental & vision
▪ Critical Illness, Accident, and Hospital
▪ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
▪ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
▪ Short and long-term disability
▪ Health Spending Account (HSA)
▪ Transportation benefits
▪ Employee Assistance Program
▪ Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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