Job Information
American Express Manager - Tele Strategic Expansion (Phoenix, AZ) in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Role Objective
The Tele Strategic Expansion Manager leverages inside sales skills to retain and grow prioritized customers. This position is responsible for proactively reaching out to customers to uncover CV growth opportunities, treat the customer and grow customer spend.
Planning (10 – 20% of time)
- Own portfolio of large, high potential accounts, identify account information and track opportunity development in CRM database; no self-prospecting
Portfolio management (10 – 20% of time)
- Answer customer inquiries and bring in technical sales and product specialists to support technical implementation
Client solution (20 – 30% of time)
Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives
Use consultative selling skills to build trust and develop long-term partnerships
Business development (10 – 20% of time)
Identify key client opportunities and handle client escalations, as needed
Uncover growth opportunities, treat identified customers and achieve growth targets
Negotiate and close (20 – 30% of time)
Navigate the sales cycle with appropriate follow ups to realize new incremental CV from identified opportunities
Partner closely with Early Tenure team to ramp spend for new corporate products and partner with specialized sales team for product cross-sell (AP Automation)
Compliance (100% of time)
- Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Knowledge and Skills
Consultative selling
- Effectively identifies client needs to configure solutions that address client requirements and deliver value
Pipeline Management
- Ensuring appropriate follow up actions are taking place to move the sale cycle forward
Closing
- Overcomes objections and resistance to proposed solutions with key client decision makers
Influence & persuasion
- Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
Demonstrating value
- Proactively and consistently demonstrates the value of partnering with American Express
Results focus
- Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
- Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Attributes
High learning agility
Intellectually curious
Collaborative and growth mindset
Personal accountability
Compliance focused
Experience
Bachelor's degree or equivalent experience
Sales experience, 3 – 5 years minimum
Experience in a cold-calling environment a plus
Experience in a highly-regulated industry
Qualifications
Salary Range: $70,000.00 to $125,000.00 annually sales incentive benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Sales
Primary Location: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24012517
American Express
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