As the Senior Director of Strategic Account Management, you will play a critical role in driving the company's strategic growth and success. Your leadership and expertise in managing key accounts will enable you to build strong relationships with customers and provide innovative solutions to meet their evolving needs. By guiding and mentoring your team, you will foster a culture of excellence and drive revenue growth within the current year and over the strap period.

You will report directly to our Vice President Americas Aftermarket Air Transport and Regional and you’ll work out of our Phoenix, AZ location on a Hybrid or Remote work schedule.

In this role, you will be responsible for a portfolio of complex accounts representing $900M+ per year, within the Commercial Airline aftermarket business. This role will lead a team of Customer Business Directors across North and South America to create and achieve the Annual Operating Plan and 5-year Strategic Action Plan for the customer portfolio. They will be accountable for growth activities by coordinating pursuit support from the sales team, and for customer satisfaction by ensuring that all products and services are supported in an efficient and effective manner.

As a people leader at Honeywell, you will play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. As a key leader, you will continuously work to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.

KEY RESPONSIBILITIES

• Manage the internal and external element of the Airlines customer MOS to achieve all financial and customer satisfaction goals for the account portfolio.

• Build, develop, and lead an effective Customer Business Team that achieves financial and operational goals through direct actions and matrix leadership.

• Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved.

• Maintain oversight of HON performance to both Honeywell and customer contractual obligations.

• Ensure systems and processes are in place with ISC for Honeywell product delivery and reliability performance including the translation of site based/product based improvement plans e.g. delivery and reliability to customer specific plans.

• Provide leadership and strategic vision to Customer Business Managers and Directors, credit analysts, customer support, and field service team to ensure cross functional objectives are prioritized and executed to meet goals, objectives and

• AOP targets. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC tools.

• Plan, organize, and execute Honeywell executive visits to customers resulting in positive interchanges and improved business results.

• Review and prepare regional STRAP input for assigned region including alignment with Enterprise leaders

• Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection.

YOU MUST HAVE

• Minimum of 8+ years of experience in account management or sales, with a proven track record of managing key accounts and driving revenue growth

• Strong leadership and team management skills

• Ability to build and maintain strong relationships with customers and internal stakeholders, and leverage influence effectively across organizations and functions.

• Mature business and financial acumen and negotiation experience

• Strategic thinking and problem-solving abilities

• Excellent written and verbal communication and presentation skills; must be a good listener

• Proficient in CRM software and Microsoft Office Suite

• WE VALUE

• Leadership skills to inspire and motivate a high-performing team

• Strong understanding of aerospace commercial customers and market dynamics

• Ability to effectively manage strategic accounts and navigate complex sales cycles

• Customer-focused mindset with a passion for delivering exceptional service

• Continuous learning mindset and willingness to adapt to changing market trends

• Breadth and depth of product knowledge, for both Avionics and Mechanical Commercial Transport products.

• Sales experience including sales support, inside sales and external sales, with the ability to understand and articulate value propositions, understand market competition and ability to guide the team on winning strategy

• Ability to listen to customer or internal stake holders, identify pain points and derive resolutions that address the needs of customers and generate revenue growth

• Ability to manage multiple projects on time, report out on action status, and provide clear verbal, and written customer status.

• Experience negotiating skillfully in tough situations with both internal and external groups, able to win concessions without damaging relationships, gains trust quickly of other parties in the negotiations, and able to close sales deals.

• Experience in using customer relationship management tool (e.g. SFDC) to manage accounts

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.