UPMC Western Psychiatric Hospital is hiring full-time Behavioral Health Navigators to support the Psychiatric Emergency Services department in Oakland, PA!

Our Psychiatric Emergency Services department (PES) is open 24 hours a day for people of all ages. The BH Navigator will work rotating shifts, including days. evenings, nights, and weekends. They will develop initial treatment plans to facilitate disposition planning and assist with bed placement or disposition planning. They will also facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition.

Responsibilities:

• Complete all required documentation and paperwork, including psychiatric evaluations and commitment paperwork.

• Utilize DSMV for provisional diagnoses.

• Understand mental health laws and ensure accurate inpatient commitments.

• Knowledge of insurance processes and obtaining authorizations.

• Participate in interdisciplinary activities and maintain competency.

• Use up-to-date technology for patient care and referral planning.

• Handle a high volume of calls and quickly meet caller needs.

• Follow outpatient scheduling and referral documentation guidelines.

• Respond promptly to appointment or admission requests.

• Review and summarize patient information for behavioral health admissions.

• Present cases verbally to physicians and others.

• Demonstrate triage and assessment skills for medical necessity.

• Provide accurate, timely information to coworkers, physicians, and agencies.

• Access social systems to provide resources and facilitate referrals for patients and families.

• Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

• Ability to identify problems, implement resolution, reassesses situation/problem.

• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.

• Ability to work collaboratively within a multidisciplinary team.

• Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.

• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.

• Exhibit openness and willingness to learn.

• Flexible schedule; rotating shifts.

• History/record of all above services consistently delivered with a service excellent attitude.

• Ability and willingness to work in a managed care environment.

• Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.

• May in the course of their job duties be in rooms where medications are stored.

• No contact with medications is allowed. Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)

• Comprehensive Crisis Management (CCMC)

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran