Summary

Do you have a passion for leading large service delivery teams? Do you have significant client and people management experience operating in a complex, fast paced, technical administration environment? If so, WTW has a leadership position that may be suited for you! As a Client Delivery Director, you will have primary responsibility for oversight, management and leadership for a team of colleagues providing benefit outsourcing administration services to some of the world’s largest and most complex organizations.

Responsibilities:

As a Client Delivery Director, you will have primary responsibility for oversight, management and leadership of the following areas associated with a defined group of clients and colleagues serving them:

• Client management: staffing, scope management, client satisfaction and referenceability, client profitability; expansion of existing outsourcing relationships by solving our clients’ problems and meeting their administration needs. Contribute thought leadership to the overall development of our outsourcing business.

• People: leadership and management related to a group of colleagues who primarily support the clients assigned to the work team in terms of staffing, resource utilization, career growth and development, engagement and retention.

• Operational/Quality Management: ensure team(s) are meeting / exceeding client deliverables in a cost-effective manner, including all contractual service level agreements; actively work with team(s) as needed to quickly and proactively address any quality concerns. Promote quality standards and processes throughout all client teams.

• Financial management: overall budget responsibility for your work team and client engagements.

• Business Expansion: partner with our sales teams on the acquisition of new clients.

Requirements:

• Significant experience and success in leading benefits and/or outsourcing engagements.

• Track record of success in managing large client relationships and leading cross-functional teams.

• Proven ability to contribute to revenue generation.

• Experience in managing multiple people and projects and producing quality deliverables on time and within budget.

• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges.

• An executive presence with polished and well developed written and oral communication skills.

• Superior ability to influence and collaborate with senior management and work across all levels of an organization.

• Interest and aptitude in keeping abreast of latest developments in benefits and outsourcing plan strategy and contributing to the development of new tools and approaches

• Ability to travel and work extended hours as needed

• An undergraduate degree is required; advanced degree preferred

Equal Opportunity Employer/Vet/Disability