If you are passionate about providing comprehensive account maintenance support and exceptional client experience for the merchant clients of JPMorganChase, you have found the right team.

As a Client Service Associate - Account Manager in Merchant Services you will be responsible for providing world class leading service to the unmanaged client population. You will support this diverse and complex client population by coordinating and facilitating execution of requests. You will troubleshoot technical and systemic issues related to the account set up and work closely with the Relationship Management team on solutions. You will provide proactive communication to clearly understand the client needs and follow-up to ensure client satisfaction while acting as a principal point of contact to internal partners and as the primary service support contact for the client relationship on behalf of Merchant Services.

Job Responsibilities

• Demonstrate excellent understanding of the purposes and operations of the organization and your business segment

• Provide thoughtful leadership, proactive insights and consultation on strategies to clients within the portfolio, and identifies opportunities for Wholesale Payments collaboration to deliver the full value of the firm

• Identify business trends using real data, meet project deadlines and follow up on results

• Provide timely responses to client inquiries and assist the client in all manners of troubleshooting or maintenance

• Compile relevant, accurate data into reports or presentations for Relationship Managers, clients and senior management

• Assist client in all manners of troubleshooting or maintenance

Required Qualifications, Skills and Capabilities

• Maintain professional and superior interpersonal skills in all interactions with internal and external customers

• Generate documents of record in support of process streamlining and simplification

• Understand and assess client needs, troubleshoot issues, quantify downstream impacts

• Research, champion, advocate and follow through on issues/questions along with having exceptional verbal and written communication skills and strong presentation skills

• Demonstrate the ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments.

• Build relationships with clients, internal partners, colleagues, and peers to achieve desired outcomes.

• Understand multiple complex systems and processes.

• Mobilize internal networks and resources to assist is resolving customer service requests

• Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.

Preferred Qualifications, Skills and Capabilities

• 5+ years in account management, relationship management, client relations or customer service experience.

• Knowledge of bankcard industry and procedures

• Strong knowledge of Microsoft Excel, PowerPoint & SharePoint

• Work well under pressure with minimal supervision

Work Schedule

• This hybrid role required going into the office three days a week with two days flexibility to work from home, subject to change

This position is not eligible for for H1B or sponsorship

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans