Lead Scheduling Coordinator

Location: Poughkeepsie, NY, United States

Requisition ID: 32597

Salary Range: 21.69 - 34.14 HOURLY

Work Shift: 7:30Amto5PM , varies

FT/PT/PD: FULL-TIME

Exempt/Non-Exempt: Non-Exempt

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Description

Lead Scheduling Coordinator- Poughkeepsie, NY-40 hours per week - This position is for the HVCP call center and is hybrid (partial work in office and partial work from home) OR can be all in office. Either will be acceptable.

Summary:

The Lead Scheduling Coordinator is a representative for the Scheduling Department of HVCP, the Heart & Vascular Institute and Nuvance Health. This position requires professional skills in organization, training, identifying errors and resolutions, answering questions and giving direction.

The Lead Scheduling Coordinator also carries out all of the responsibilities of a Scheduling Coordinator and provides scheduling support for HVCP’s physicians, advanced practice providers, lab and diagnostic imaging appointments. This highly organized, detailed-oriented and resourceful individual is responsible for scheduling all pre-procedure, procedure and post-procedure appointments in the clinic and hospital setting. This individual must demonstrate a highly professional compassionate and positive attitude at all times. They participate as a dynamic member of this office, identifying and suggesting opportunities for improvement. Scheduling Coordinators are also expected to assist with patient registration, collecting so-pays,

Responsibilities:

Lead Scheduler Responsibilities

1.Reviews the patient schedule of assigned offices on a daily basis and provides Supervisor with details on identified error/issues.

2.Runs Call Center Reports, No-Show and Cancelled appointment reports, etc. under the direction of the Supervisor. Updates EXCEL worksheets and graphs as assigned for presentation to leadership. Researches anomalies in the data.

3.Maintains confidentiality of employees and department information.

4.Functions as a role model; demonstrates full competency in judgement, leadership skills, communication skills, customer skills and appropriate knowledge for the position.

5.Provides on the job training for new hires for scheduling responsibilities, printing, faxing, etc.

6.Supports Scheduling Supervisor by providing suggestions on workflows, scripting, metrics that enhance efficiency and support initiatives set forth by HVCP, HVI-W or NH.

7.Assists Supervisor with maintaining and updating lists, reference and training materials.

8.Supports all of the HVCP’s offices with scheduling, eligibility, customer service questions.

9.Reviews competencies with staff to prepare for sign-off from Scheduling Supervisor.

10.All other duties as assigned by Scheduling Supervisor.

Essential Responsibilities

1.Schedules cardiac inpatient and outpatient cardiac diagnostic imaging and cardiac specific appointments. Works closed with the prior authorization team to ensure authorizations are obtained prior to appointments.

2.Schedules all clinic patients, obtains all records and confirms completion of the chart prior to the patient’s clinic appointment.

3.Coordinates the retrieval of outside imaging and/or records that are needed for clinic patients.

4.Facilitates the flow of the clinic, readily available to make phone calls, schedule a last minute needed test and available to help providers in clinic with whatever needs they make have.

5.Support in the design and implementation of solutions to identified trends or problem areas.

6.Collaborates with other departments to streamline patient’s pre-procedures schedule to optimize the patient experience.

7.Ensure medical records are compliant with HIPPA regulations, Federal /State regulations regarding confidentiality of Protected Health Information, and corporate compliance standards.

8.Completes the booking sheets for each procedures and faxes to the cardiac catherization lab.

9.Reconcile incoming correspondence and medical records with chart; scan all correspondence and medical records (including imaging, procedure, consultation, hospital discharge, etc.) in accordance with HQMP workflow and office protocols utilizing the appropriate naming convention, which supports consistent and organized patient records.

10.Comply with all Nuvance Health, HVCP and affiliate policies and ensure compliance with all applicable law and regulation.

11.Maintain contemporary professional knowledge and education.

12.Maintains patient confidentiality and complies with HIPP

13.Demonstrates regular, reliable and predictable attendance.

14. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).

15. Performs other duties as required.

Other information:

·High School degree or equivalent, Associates Degree preferred

·Minimum of two (2) years’ experience in a medical office administrative role.

·Minimum of one (1) year EMR Products/Solutions.

• Communications: Excellent written and verbal communications skills. Ability to communicate calmly and clearly.

• Functional Oversight : Issue identification, gap analysis, ability to prioritize business needs and execute solutions, multi-tasking and prioritizing, flexibility to work in multiple locations.

• Accuracy: Typing, verifying correct information such as Dates of Birth, insurance ID numbers, phone numbers, email addresses, etc.

·Knowledge of medical records/HIPPA requirements, insurance carrier requirements, EMR systems,.

·Knowledge of MS Excel, Word, Outlook and other desktop software programs

·Strong communication, interpersonal relationship and patient empathy skills.

·Excellent Customer Service skills

Location: Poughkeepsie-1 Columbia Street-Suite 200

Work Type: Full-Time

Standard Hours: 40.00

FTE: 1.000000

Work Schedule: Day 8

Work Shift: 7:30Amto5PM , varies

Org Unit: 1533

Department: POK Scheduling

Exempt: No

Grade: S5

Salary Range:

$21.69 - $34.14 Hourly based on experience

Working conditions:

Essential:

• Some manual skills / motor coord & finger dexterity

• Little or no potential for occupational risk

• Sedentary/light effort. May exert up to 10 lbs. force

• Generally pleasant working conditions.

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

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