This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1197593

SUMMARY OF POSITION: The Clinic Reception/Patient Registration Clerk is responsible for Patient Registration, Medical Records Support, Office Automation, and clerical support duties in support of the care and treatment given to patient who present for health services. The Clinic Reception duties includes: receiving and relaying incoming telephone calls, receiving and directing patients and visitors, answering routine inquiries, assembling patient medical records, filing medial results into the medical record, and clerical duties relating to patient care and treatment (e.g., schedule appointments for patients). The Patient Registration Clerk duties include: providing complete and accurate patient data for the clinic. Duties such as the processing of authorized documents, courteous patient contact, and good public relations, thereby enabling for the clinic to provide quality patient care.

EDUCATION (AND PERTINENT EXPERIENCE): High School Diploma or GED. An Associates Degree in Medical Office Assistance is preferred. At least two (2) years of experience in Medical Office assistance. Familiarity with Electronic Health Records a Plus.

LICENSES OR CERTIFICATIONS: Valid driver\'s license.

SKILLS/KNOWLEDGE/ABILITIES REQUIRED: Knowledge of interview techniques, Medical Records and Patient Registration functions, policies and procedures, in order to better refer patient inquiries to the appropriate personnel. Knowledge of ongoing maintenance of patient medical records. Knowledge of the RPMS Patient Registration System, Appointment System and related software packages. Working knowledge of general computer skills including use of a video display terminal and keyboard to interact efficiently and effectively with standard RPMS applications. Knowledge of medical terminology, accepted medical abbreviations, pharmaceutical terms, hospital terms, and medical abstracts. Knowledge of the Privacy Act of 1974, HIPAA and Freedom of Information Act, in regard to the patient\'s right to confidentiality; and procedures for obtaining authorization for release of information from the patient\'s medical records.

WORKING CONDITIONS: Work is normally performed in an office setting. Use of video display terminal and keyboard are an extensive part of the incumbent\'s responsibility. There is frequent contact with patients. May, from time to time, encounter hostile and/or sensitive individuals in the course of enforcing regulations as to authorization and referral to private facilities. The employee is exposed to communicable diseases.

FUNCTIONS/TASKS:

1. Receptionist Duties:
2. Assures maximal identification of persons who have, or are eligible for alternate resources, by implementing screening and interviewing method effectively. Interview all patients eligible for Medicare, Medicaid, and Private Insurance benefits, to ensure they understand their entitlement.
3. Acts as a receptionist for patient, visitors, and the general public, directly, face to face, or over the telephone.
4. Makes appointments for general and specialty clinics; notifies patients for return medical follow-up as requested by the medical provider, and for cancelled and/or rescheduled appointments.
5. Patient notification of appointments by sending Pre-Appointment letters weekly and reminder calls daily.
6. Create and manage multiple clinic schedules to assure they are booked and blocked accordingly.
7. Scanning patient registration documents into EHR.
8. Provides supervisor with monthly workload reports, establishes BCPC Benefit Coordinator Productivity Cases for alternate resources for tracking purposes.
9. Operates RPMS peripheral equipment (CRT and Printer) for the purpose of entering medical data into th RPMS patient registration and appointment scheduling system.
10. Under the Privacy Act and HIPAA, incumbent will maintain the privacy and confidentiality of patient medical records according to the IHS standards and regulations, the Privacy Act, and HIPAA.

Patient Registration Duties:

Maintain accurate and up to date registration information on all patients who present for health services, into the Practice Management Application Suite within EHR. Ensure that all other staff involved with the collection of patient registration information comply with proper registration procedures.

Interviews patients to obtain pertinent patient registration information, i.e., demographic, insurance information and authorizations, to enable the Clinic\'s Business Office to bill for health care services provided, from all alternate resources including the nonbeneficiary services.

Assists patients in completing new or updated forms for the RPMS Patient Registration System. This includes outpatient visits emergencies and Mental Health patients.

Ensure that all required registration forms are completed and signed by patients for each calendar year and scanned into EHR.

Determines the eligibility of patients seeking health care, who have not previously been

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