At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Principal Information Technology Operations Analyst for Digital Technology, India, this role is responsible for managing and optimizing infrastructure components, with an emphasis on Identity and Access Management (IAM), automation, and scripting within Digital Technology.

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it.

Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.

Responsibilities may include the following and other duties may be assigned:

As a Principal Information Technology Operations Analyst within Digital Technology, this role requires expertise in supporting and managing SAP and Salesforce platforms, ensuring their seamless integration and performance.

• Manage and support IAM systems, including user provisioning, role management, and access reviews. Ensure adherence to security policies and compliance requirements.

• Monitor the performance, availability, and capacity of systems and infrastructure, including SAP and Salesforce platforms. Resolve escalated technical issues and coordinate with internal teams and vendors as needed.

• Design, develop, and implement automation scripts using tools such as PowerShell, Python, or JavaScript to streamline processes, reduce manual tasks, and improve overall efficiency.

• Lead the investigation and resolution of complex incidents, including those related to SAP and Salesforce. Conduct root cause analysis and provide recommendations for permanent fixes and process improvements.

• Develop and maintain operational procedures and documentation for IT systems, including SAP and Salesforce platforms. Identify opportunities for process automation and service improvements to achieve greater reliability and efficiency.

• Work closely with security, development, and IT support teams to ensure the effective delivery of services and solutions across SAP, Salesforce, and other critical business platforms. Communicate technical information clearly and effectively to both technical and non-technical stakeholders.

• Participate in change management activities, ensuring that all changes to IT systems, infrastructure, and SAP/Salesforce environments are properly reviewed, tested, and documented.

• Evaluate and recommend new tools and technologies to improve operational performance. Lead or participate in the implementation of new systems or upgrades, especially those involving SAP and Salesforce integration.

Required Knowledge and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.

• 7-10 years of experience in IT Operations or a similar role.

• Hands-on experience with IAM systems and concepts (e.g., Active Directory, Azure AD, SSO, MFA).

• Strong understanding of SAP and Salesforce, including administration, configuration, and integration. Ability to support and optimize these platforms in a complex enterprise environment.

• Proficiency in automation and scripting using PowerShell, Python, JavaScript, or similar tools.

• Strong understanding of ITIL processes, including incident, change, and problem management.

• Experience with monitoring and performance tools such as SolarWinds, Splunk, or equivalent.

• Good to have Certifications such as ITIL, CompTIA Security+, Microsoft Certified: Identity and Access Administrator, or AWS Certified Solutions Architect.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud automation tools such as AWS Lambda or Azure Logic Apps would be a plus.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)

Welcome to our new Careers Site!

If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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