Job Family: Customer Services

Req ID: 395333

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

This Job Description is for Teamcenter Support projects in Managed Services.

Experience:

8-10 years Teamcenter Support experience, with at least 3 years supporting a customer Production instance

Education/ Qualification (BE / B. TECH (IT / Comp / Mech))

Use your skills to move forward!

Mandatory Teamcenter Skills:

• Teamcenter Installation in a distributed environment

• Teamcenter custom template install using BMIDE

• Distributed FMS configuration & Dispatcher configuration

• Active Workspace Installation and Configuration

• NX and Solidedge CAD Integration

• Working experience in Perl/Batch Scripts

• Teamcenter Triaging & troubleshooting skills

Good to have Technical Skills:

Catia, AutoCAD and ProE CAD Integration with Teamcenter

SQL Scripting

Certifications

ITIL

AWS Cloud Certifications

Other Mandatory Skills:

Strong analytical and trouble shooting abilities.

Loves problem solving and has a systematic approach to problem solutions.

Should be able to perform root cause analysis and arrive at the right solution

Excellent verbal and written communication skills

Team player with a learning attitude who is eager to learn new things.

Basic Linux and Windows Operating System knowledge

Good to Have Skills:

Mentoring of junior team members

Use Pareto or 5 Why or any other Industry technique for root cause analysis

Ability to automate some of the tasks

Scripting knowledge would be useful

DBA knowledge on Oracle/MS SQL

Roles and Responsibilities:

• Have to work in shifts, as we are supporting 24x7 customers

• May have to work on Call during holidays

• Solve L2 tickets on the application

• Apply patches on test, UAT and Production Server & Document root cause analysis of issues

• Contact GTAC for product issues and to file IRs. Discuss issues with users

• We Work with L3 on issues which can't be solved by L2

• Provide workarounds to issues & Develop Knowledge Management database for solved issues

Willingness to work in the night shift

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

#LI-PLM

#LI-Hybrid