Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

The position sits within the Chief Operations Office group of Manulife Business Processing Services (MBPS). The role will have responsibility on facilities & administrative services for all properties of MBPS ensuring that facilities are maintained appropriately and operated efficiently ready for business use. Responsible in overseeing and managing the strategic and operational aspects of the organization’s physical site, ensuring alignment with company goals, culture, and internal standards

This role takes responsibility for leading pertinent in-house and outsourced teams, which in turn provide company-wide facilities upkeep, logistical, administrative, and ancillary services to all Manulife employees, stakeholders, & regulators

Key Responsibilities:

• Lead the Facilities & Administration Team, which includes responsibilities for but not limited to housekeeping & maintenance, courier services, printing services, relevant facilities documents and records management, etc

• Provide leadership and direction to the Senior Facilities Specialists, fostering a culture of continuous improvement and professional development. Managerial tasks includes, but are not limited to coaching, performance management, recruiting, training, etc

• Develop and implement facility management strategies that align with company objectives, including space planning, sustainability initiatives, and resource optimization.

• Lead long-term planning for facility upgrades, renovations, and expansions, ensuring compliance with corporate standards and budget constraints.

• Manages & coordinates with various vendors on several products and services including, but not limited to performance & SLA management, requirements handling, and issue resolution & escalation.

• Leads, coordinates, & supports partnership & communication with internal (ex. Procurement, Health & Safety, Security, etc) & external stakeholders on key operational matters.

• Act as the primary liaison between the company and external service providers, ensuring seamless integration and alignment of their services with the company's operational needs.

• Manages, tracks, & reports operational and capital expense budgets while ensuring that overall spends are within thresholds on a quarterly & annual basis.

• Drive strategic cost management initiatives & projects which contribute to the delivery of cost targets for the company.

• Analyzes efficiencies and recommends any needed process improvements/solutions related to Admin Services functions.

• Coordinates the maintenance, retrieval, protection, retention, and destruction of all records in accordance with legal, financial, and historical requirements.

• Reviews and monitors timely payments to service providers for administration services and ensures that expenses are recorded properly & accordingly.

• Ensure compliance with all regulatory requirements related to facility operations, including health and safety regulations, environmental standards, and building codes. Also manages & leads efforts to satisfy requirements and secure appropriate government permits inclusive of serving as the main point of contact for inspections by local government units (LGU) and other pertinent external regulators/agencies.

• Manage risk by developing contingency plans for critical systems and services and conducting regular audits and inspections.

• Ensures that the team maintains complete & accurate logs, reports, & inventories for all facets of the facilities & admin services service scope.

• Facilitate cross-departmental collaboration to ensure facility management efforts are aligned with the needs of the entire organization.

Qualifications:

• College Degree in any field of business administration, property / facility management, finance or engineering

• Minimum of 5 years work experience in managing insourced and outsourced teams in areas of property and facility management, logistics, and real estate

• At least 7 years’ experience in Facilities/Property Management

• At least 5 years in a leadership role

• BPO or Shared Services setting experience is preferred

• Ability to navigate and manage through a highly matrixed organization

• Proficient in using MS Office

• Customer Service focused

• Excellent written and spoken communication and interpersonal skills

• Possess above average interpersonal presentation and problem-solving skills

• Ability to identify priorities, organize and manage time effectively. Project management experience a plus

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

Tentang Manulife dan John Hancock

Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong.

Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja

Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku.

Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com .

Working Arrangement

Di Kantor