Daily Responsibilities/Job Description: Applies professional-level technical skill and judgment to

provide non-routine technical support for computer/data center operations. Installs, configures

and troubleshoots server and non-desktop computer hardware, software, systems and other

resources in a data center or other centralized computer network setting. Maintains access

control, data integrity and file system security for the computer/data center environment.

Monitors, tracks and records system performance and utilization metrics. Communicates highly

technical information to both technical and nontechnical personnel. Recommends process,

hardware and software solutions, including new acquisitions and upgrades, to improve

computer/data center efficiency. May participate in development of information technology and

infrastructure projects. May be internal or external, client-focused, working in conjunction with

Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. Interaction level with Management/Team Members: Daily

Skills Overview:

Qualifications/years of experience: Bachelor's Degree with two plus years of technical experience OR

Associates Degree with three plus years of technical experience OR

High School Diploma or equivalent with five plus years of technical experience

Must Haves: Excellent customer service skills complimented by an ability to listen to and interpret

client requests.

Ability to troubleshoot complex technology issues.

Strong verbal and written communication skills.

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Technology Requirements: Experience with technologies including Microsoft Office, networking,

remote computing and backup systems.

Experience with scientific instrumentation

Experience in Life Science environment

Experience in a validated environment

Experience working in GxP, ISO, and FDA compliant facilities

Additional Requirements:

Must be able to work in a laboratory, controlled environments requiring personal protective

equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Job pace may be fast and job completion demands may be high.

Must be able to remain in a stationary position more than 25% of the time

The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings

onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly

bending, squatting, stretching and reaching in order to perform in a service function.

Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

Specific vision abilities required by this position include without limitation, the ability to observe

details at close range distance vision, color vision, peripheral vision, depth perception, and ability to

adjust focus in order to perform the essential service functions of this position.

Occasionally operates a computer and other office machinery, such as a calculator, copy machine,

and computer printer.

Employee may be required to handle hazardous waste according to local, state, and federal

regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling

hazardous waste.

Potential risk to lab-based hazards including but not limited to extreme temperature, biological

materials, hazardous chemicals.

May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to

wear a respirator as protection against animal allergens where animals are present in the laboratory

environment.

Temp to perm potential after three months.

Strong technical skills required - IPv4 networking, file and folder permissions, local policies, windows

configuration (settings/firewall/etc.). #ZR

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.