Be a part of history as one of the first Senior Park Ambassadors at Gipson Play Plaza, the City of Raleighs crown jewel park. The Senior Park Ambassador is responsible for providing exceptional upkeep of all park attractions, leading tours, guest service, event execution, and regulation of parking flow. Individuals in this role must adhere to the Citys standards and procedures to deliver a consistent guest experience. Park Ambassadors are highly motivated individuals that utilize their attention to detail to elevate park experiences. They are actively engaged with park guests, team members, and the park as a whole. Becoming a part of the Park Operations team at Gipson Play Plaza will give you the opportunity to provide lifelong memories for generations of families at the park.

Duties and Responsibilities

• Guest Engagement:Welcome and interact positively with park guests, especially children and families.
• Safety Enforcement:Uphold safety standards on playgrounds and during park activities; recognize and address potential safety issues promptly.
• Operational Duties:Conduct opening and closing tasks, including safety inspections; operate the Dix Park shuttle service (city vehicle).
• Event Support:Assist with crowd control during events and emergencies; support special events and shelter rentals, including setup and equipment inspections.
• Rule Communication:Enforce Park rules and communicate them effectively to guests.
• Maintenance Reporting:Maintain cleanliness of park attractions and play areas; report maintenance needs and guest issues to supervisors.
• Additional Tasks:Assist guests with needs like reuniting lost children; attend mandatory trainings and meetings; act as a lead worker; operate the information kiosk; perform other duties as assigned.

Typical Qualifications

Required:

• Age and Education:At least 18 years old; high school diploma or equivalent.
• Customer Service Skills:Excellent communication and interpersonal skills; ability to interact positively with diverse populations.
• Physical Ability:Capable of standing and walking for up to 8 hours; able to lift up to 50 lbs frequently and up to 100 lbs occasionally.
• Flexibility:Willingness to work weekends, holidays, and non-traditional hours.
• Certifications:Ability to successfully complete CPR training.
• Driver's License:Valid North Carolina Class C driver's license with a satisfactory driving record, or ability to obtain within 60 days of hire.
• Policy Adherence:Ability to follow department policies, procedures, and safety guidelines; conform to uniform and grooming standards.
• Basic Skills:Ability to perform basic math calculations for timecards and inventory; comfortable using cleaning chemicals.

Preferred:

• Previous experience in customer service, recreation, amusement, or education settings.
• Experience directing activities; bilingual abilities.