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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provide process, design and analysis support for developing solutions for interfacing business applications. Manage or participate in requirements elicitation process for small and medium work efforts. Provide project management for smaller projects and business enhancements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Participate with peer groups in Tech and other lines of businesses (LOBs) to identify, document and communicate business needs and provide technology solutions.

2. Work closely with business stakeholders to understand business processes and strategies. Ensure all stakeholders are involved in requirements gathering activities.

3. Establish project and work requests requirements using document, business process and workflow analysis.

4. Plan, elicit, capture, analyze and validate business, functional and/or technical requirements.

5. Participate in or facilitate requirements elicitation sessions and walkthroughs.

6. Perform current state analysis of existing business systems, applications and functions.

7. Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.

8. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.

9. Attend project status meetings and provide regular updates to the project teams through regular presentations, status reports and meeting minutes.

10. Develop understanding of core systems, applications and technical platforms.

11. Observe strict adherence to all Technology and Truist Insurance Holdings policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management, etc).

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Associate’s degree in Information Technology-related field, or equivalent education and related training

2. Two years of information technology experience with significant experience in software development

3. Two years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management Relationship Management, Business Operations, or Quality Management

4. Ability to work independently or as a member of a team

5. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies work requests/project requirements

6. Strong presentation, verbal and written skills

7. Ability to manage multiple concurrent projects, activities and tasks under time constraints

8. Ability to effectively interface with staff at all levels

9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment

10. Strong ability to resolve conflicts, excellent facilitation and organizational skills

11. Strong critical and analytical thinking and problem-solving skills

12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

13. Knowledgeable of core business functions, processes and workflows associated with assigned business areas and projects.

Preferred Qualifications: :

• Strong preference for someone with experience in the Property and Casualty Insurance industry

• Project Management skills are a plus, minimally experience tracking and keeping projects moving

• Experience with API integration

• Experience working on multiple projects at the same time

• An understanding of current trends in technology

• Ability to read, analyze and interpret technical data

• Proficient in the use of Microsoft Visio

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than

50% of the time)

Standing

Occasionally (Less than

25% of the time)

Walking

Occasionally (Less than

25% of the time) Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

General Description of Available Benefits for Eligible Employees of TIH:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH’s generous benefit plans, please visit our Benefits site (https://benefits.tihinsurance.com/)

. Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

This position is part of TIH.

Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release (https://media.truist.com/2024-05-07-Truist-completes-sale-of-Truist-Insurance-Holdings-and-executes-strategic-balance-sheet-repositioning)

for details.

TIH Insurance Holdings, LP (TIH) supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. TIH is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)