Description

The Leidos CIO Services Customer Experience (CX) team is seeking a User Experience (UX) intern. The selected candidate will work with the UX Team Lead and other team members on multiple projects applying UX processes, methods, and tools to support our user-centric IT initiatives.

The CX team is an internal-facing team that provides user experience (UX), organizational change management, training, communications, and documentation support for all facets of IT to Leidos’ 40,000 employees.

We are a creative and hardworking team, guiding our fellow employees through the ever-changing IT and cybersecurity landscape. We prepare employees for new technologies through communications and training, provide and update information about existing technologies, and improve interfaces and processes so that they can focus on their business objectives.

Primary Responsibilities

List daily duties and/or specific job responsibilities.

You will report to the User Experience Manager and will work with a geographically dispersed team of project managers, executives, and engineers to help other Leidos employees understand IT processes and changes.

This dynamic role blends UX, communication, training, Data analytics, IT, psychology, customer service, and writing focused on creating a positive user experience. You will learn how to apply user experience processes and methods to create a positive user experience across the enterprise.

If you are passionate about helping others understand how to use technology and adapt to change, we have the role for you!

• Edit existing and create new IT instructional and informational content, working with engineers to ensure it is correct, meets requirements, and is user-friendly.

• Publish content such as blog posts, mass emails, and Wiki articles.

• Create and design new, and reorganize existing intranet sites, wiki articles, and pages to make them more user-friendly and visually appealing.

• Write and configure user research surveys to help capture user input on various IT-related topics.

• Schedule, produce, record, and publish online training and create training videos.

• Create user research-finding reports and presentations.

• Recruit and schedule participants for usability testing sessions, focus groups, and user interviews.

• Assist UX team with writing testing and interview scripts for various projects.

• Capture and publish usability testing sessions and focus group notes.

Basic Qualifications:

Must be able to review, edit and organize content and make it easy to find and understand.A strong aptitude and interest in writing and following established style guides, templates, and processes is required. A keen eye for details, especially when it comes grammar and spelling, is required.

• Comfort with IT, cybersecurity, applications, infrastructure, and mobile devices. Ability to research and learn how to use IT systems and tools quickly with minimal support and explain it to others in plain language.

• Advanced writer and editor. Ability to translate complex technical subject matter into user-friendly, brief communications and instructions.

• Intermediate to advanced proficiency with Adobe Creative Suite, Axure, Figma, Microsoft Word, Excel, and PowerPoint.

• Attention to detail and ability to complete tasks on a timeline following a schedule.

Preferred Qualifications:

You are a student in the User Experience, Design, Communications, Technical Writing, Journalism, IT, or Psychology field who wants to learn more about IT and the people side of technology.

We are looking for someone who is a critical thinker and a self-starter. You maintain a positive attitude and are a team player who can work well with individuals from all levels of an organization.

Original Posting:

March 18, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $46,800.00 - $84,600.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00155784

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.